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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

OTC Margin Operations Supervisor

Job Req ID 22512017 Primary Location Getzville, New York; Jersey City, New Jersey Job Category Operations - Transaction Services
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Organization Overview:

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture.  We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion. 

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade.  We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges.  We partner with Citi’s innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. 

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace.  We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry. 

Job Purpose:

Margin Operations is part of ICG Markets Operations and helps mitigate credit risk and comply with regulatory requirements through the completion of core responsibilities that include: (i) margin calls processing to ensure successful receipt and/or payment of agreed and eligible collateral, (ii) collateral optimization, (iii) resolution and escalation of exceptions (fails/cash breaks/margin disputes, etc) and (iv) regulatory compliance through collecting/posting of eligible collateral, completing portfolio reconciliations and providing client valuations.

Margin Operations plays a significant role in supporting both internal and external clients throughout the end to end margin process and covers the following products: (i) OTC Derivatives, (ii) Futures/Clearing, (iii) Fixed Income Finance (Repo/TBA), (iv) Prime Broker and (v) Cross Product Margining.  Interaction and collaboration with Front Office (Sales and Trading), Credit Risk, Finance, Legal and Compliance is required as part of the daily margining process.

The success candidate will report to the Global Head of OTC Margin Operations and will be responsible for the (i) oversight of the daily end to end margining process, (ii) supervision of KPIs to successfully manage the team’s key risk and control metrics, (iii) execution in simplifying and transforming platforms that both reduce manual touch points and creates a robust control environment and (iv) establishes and maintains a strong internal and external client and vendor relationships.

Organizational Oversight:

  • Oversight and supervising an effective and robust end to end control framework that fully meets Audit, Compliance and Regulatory requirements
  • Ensuring the infrastructure and tools are in place to effectively manage risk and service our clients to a high standard
    • Supervises complex and highly variable issues associated with collateral and Margin with significant potential impact across multiple operations areas, weighing various alternatives and balancing potentially conflicting needs
    • Builds effective relationships with clients; facilitates, influences and enables change
    • Applies comprehensive understanding of concepts and procedures within collateral and margin and basic knowledge of other areas (middle office, settlements, control, etc.), to resolve issues that have impact beyond own area
    • Accountable for integrity of process, operations and end results. Oversees a successful risk/control environment related to collateral and/or margin processes
    • Utilizes exceptional communication and interpersonal skills in order to build effective internal and external relationships
    • Leads by example in support of organizational initiatives by exhibiting in-depth knowledge of products and issues and proactively seeks opportunities to work across silos
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Stakeholder Engagement:

  • Acting as key point of contact for the front to back Operations groups across internal and external stakeholders
  • Continued engagement and face off with Business, Technology and Operations partners
  • Engaging in client discussions & relationship management activities as required to support the Business

People Agenda:

  • Promoting a culture of continuous improvement and cultivating a robust service and control environment
  • Coaching and mentoring our People.
  • Championing diversity and inclusion to create a working environment which allows our People to thrive and excel

Qualifications and Skills:

  • BS/BA degree or equivalent work experience preferred
  • 2+ years of experience within the financial industry
  • Energetic, flexible, collaborative, and proactive
  • Strong communicator who is articulate and concise, demonstrated success interacting with the business, corporate functions as well as the Operations, Business and Technology environments
  • Strong risk management and control mindset
  • Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
  • Self-reliant, good problem solver, results oriented
  • Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.


Job Family Group:

Operations - Transaction Services


Job Family:

Cash and Collateral Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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