Operational Risk – Global Risk Controls – VP (Hybrid)

Job Purpose

This role is part of the Risk and Control team supporting the newly created Global Control Framework and Assessment unit in supporting the design and delivery of a new Manager Control Assessment (MCA) infrastructure and enhancement programme for Citi’s operating businesses and functions.  The role will combine expertise in technology, operational risk management practices and methods, along with project management and change skills.

These program activities will include developing the appropriate technology requirements supporting the enhanced MCA process and data, drafting the specifications supporting the new design elements, and partnering with our neighbouring Technology team to turn these requirements into a new or enhanced solution. This includes conducting a thorough testing program and training the customer in solution usage.

Key Responsibilities:

Contribute to Firm-wide Strategic Projects: 

Design system capabilities required to execute requirements of the Governance Risk Compliance & MCA program used by over 15,000 Citi employees

• Contribute to the development, enhancement and oversight of the key tools in self-assessment systems. This includes:
  • Running working groups with In-Business Architects and their nominees to collect user feedback and proposed system functionality improvements
  • Managing User Acceptance Testing (UAT)
• Act as a system ambassador with our customers both in the Front Line and Operational Risk. This includes:
  • Resolving user queries and concerns
  • Working with Technology partners to track and resolve system defects
  • Updating the system user guide and developing release notes
  • Drafting technology communications for the user community that feed into our MCA-wide publications feed.

Knowledge/Experience:

• Relevant experience in risk identification, assessment, monitoring, and remediation will be highly desirable.
• Experience in Front Line Risk, Operational Risk or Internal Audit is also beneficial.
• Experience of working in a dynamic project based environment with variable stakeholders and tight deadlines.
• Experience of working in software product development, specifically with a Risk or Controls application
• Familiarity with Agile development.

Skills:

• Strong analytical skills; both quantitative and qualitative
• Excellent organizational skills, ability to multitask and prioritize
• Ability to analyze problems and formulate conclusions and recommendations
• Strong MS office knowledge including Excel, Word and PowerPoint.
• Familiarity with Jira would also beneficial

Competencies:

• Effective team player
• Strong written and verbal communication skills
• Ability to proactively improve existing processes
• Ability to work within tight deadlines
• Unwavering commitment to co-operative and collaborative working
• Ability to speak confidently and authoritatively on a range of subjects and influence opinion
• Unafraid to interact with counterparts and seniors in an environment with high exposure and expectations.
• Strong attention to detail

Education:

• Bachelor’s/University degree

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