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Operational Risk - Global Risk Controls - SVP (Hybrid)

Job Req ID 23608689 Location(s) Getzville, New York; Tampa, Florida Job Category Risk Management
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Job Purpose

This role is part of the Risk and Control team supporting the newly created Global Control Framework and Assessment unit in supporting the design and delivery of a new Manager Control Assessment (MCA) infrastructure and enhancement programme for Citi’s operating businesses and functions.  The role will combine expertise in technology, operational risk management practices and methods, along with project management and change skills.

These program activities will include developing the appropriate technology requirements supporting the enhanced MCA process and data, drafting the specifications supporting the new design elements, and partnering with our neighbouring Technology team to turn these requirements into a new or enhanced solution. This includes conducting a thorough testing program and training the customer in solution usage.

Key Responsibilities:

Contribute to Firm-wide Strategic Projects: 

Lead the system design capabilities team in executing requirements of the Governance Risk Compliance & MCA program used by over 15,000 Citi employees

  • Lead a team dedicated to enable enterprise-wide MCA system enhancements aligned with MCA process and designed control framework.
  • Oversee MCA technology book of work and ensure prioritization criteria are defined and evolved to deliver enhancements as per agreed timeline.
  • Oversee the development, enhancement and oversight of the key tools in self-assessment systems. Team responsibilities include:
    • Running working groups with In-Business Architects and their nominees to collect user feedback and proposed system functionality improvements
    • Managing User Acceptance Testing (UAT)
    • Delivering User training on new and existing system functionality and the Self-Assessment Programme
  • Ensure common standards, procedures and governance processes are in place to create and maintain consistent and best in class system change protocols.
  • Act as system leader with our customers both in the Front Line and Operational Risk. This includes:
    • Driving resolution of user queries and concerns, re-prioritising as necessary and ensuring time delivery by your reports and Technology partner
    • Updating the system user guide and developing release notes
    • Finalising and publishing technology communications
  • Engage senior management on tactical and strategic solution development. This includes:
    • Participating in working groups as the systems contact point for GRC & MCA
    • Presenting on the status of the GRC & MCA system at management committees
    • Proposing in MCA tools and techniques following strategic directions set by Senior Management
    • Developing techniques to make the MCA process more efficient


  • Management of a global operations and a complex environment that includes global teams.
  • Relevant experience in risk identification, assessment, monitoring, and remediation will be highly desirable.
  • Experience in Front Line Risk, Operational Risk or Internal Audit is also beneficial.
  • Experience of working in a dynamic project-based environment with variable stakeholders and tight deadlines.
  • Experience of working in software product development, specifically with a Risk or Controls application
  • Familiarity with Agile development.


  • Strategic thinker
  • Strong analytical skills; both quantitative and qualitative
  • Excellent organizational skills, ability to multitask and prioritize
  • Ability to analyze problems and formulate conclusions and recommendations
  • Strong MS office knowledge including Excel, Word and PowerPoint.
  • Familiarity with Jira would also beneficial


  • Effective team player
  • Strong written and verbal communication skills
  • Ability to proactively improve existing processes
  • Ability to work within tight deadlines
  • Unwavering commitment to co-operative and collaborative working
  • Ability to speak confidently and authoritatively on a range of subjects and influence opinion
  • Unafraid to interact with counterparts and seniors in an environment with high exposure and expectations.
  • Strong attention to detail


  • Bachelor’s/University degree


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Primary Location:

Getzville New York United States


Primary Location Salary Range:

$112,010.00 - $168,020.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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