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ICM Underwriting (ICM-UW) Senior Business Analyst

Job Req ID 22562250 Location(s) Getzville, New York; Tampa, Florida; Irving, Texas Job Category Business Strategy, Management & Administration
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Citi continues to enhance its business control and governance framework by building out Institutional Credit Management (ICM), a new function in the 1st Line of Defense, to house and consistently manage credit risk activities performed across its Institutional Client Group organization. ICM’s objective is to provide integrated “end-to-end” credit underwriting, identification, measurement, management, and monitoring for wholesale credit risk across the enterprise.  Within ICM, the Credit Underwriting function (ICM-UW) provides analysis, greenlight, underwriting, first-line-of-defense credit approval and subsequent credit monitoring across all ICG wholesale credit businesses including Banking, Capital Markets, and Advisory (BCMA), Global Structured Products, Financings, and Securitizations (GSP-F&S), Treasury & Trade Services (TTS), Markets, and Securities Services (MSS).  Within ICM-UW, the CAO organization is designed to lead and manage the operational and governance functions to design, execute, monitor, and govern the global credit underwriting strategy across ICM-UW including Training, Staffing, Communications, Governance, and Controls.

This role will report to the ICM-UW CAO Office supporting Training, Staffing, and Communications (TSC).

Key Responsibilities: 

  • Manage monthly, quarterly, semi-annually, and ad hoc reporting processes related to training, hiring, and staff development
  • Review monthly training and staffing statistics and provide updates to ICM-UW TSC Team Leads and/or the Global Head of Training, Staffing, and Communications
  • Prepare regional reports and presentations as needed
  • Coordinate and complete all assigned projects related to training, hiring, and staff development
  • In partnership with team members, support ICM-UW CAO Office, Portfolio Managers, and Team Leads on regional recruitment efforts, staffing needs, and/or communications requests as needed
  • Support ICM-UW Voice of the Employee (VOE) initiatives
  • Ensure ongoing and timely completion of tasks to all stakeholders across ICM-UW to sustain a strong control culture and an unwavering commitment to excellence in execution

Key Competencies:

  • Ability to establish and maintain a strong understanding of all relevant processes and procedures related to covered portfolios
  • Understanding of applicable policies and procedures with the ability to execute change seamlessly
  • Familiarity of Citi´s systems and operational infrastructure
  • Experience in preparing presentations for senior and executive level management
  • Experience working with supported training applications and tools such as Degreed, Learning Management Systems, and staffing capacity models.
  • Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
  • Proactive problem-solver; able to look at tasks from a broader lens in order to recommend creative solutions
  • Willingness and ability to work flexibly across regions and time zones as needed to support ad hoc requests from senior and executive management
  • Ability to work in a rapidly changing, complex, and fast-paced environment
  • Capable of adhering to tight deadlines
  • Ability and willingness to work under pressure and manage time and priorities effectively
  • Ability to manage assigned tasks thru ambiguity and make decisions and take action with less than perfect, or evolving information
  • Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

Experience and Qualifications:

  • Minimum of 2 years of relevant work experience in a Finance, Risk Management, Operations, Underwriting, Human Resources, or Project Management function. Prior Credit Risk experience preferred, but not required.
  • Action-oriented and able to manage multiple tasks simultaneously and shift focus as needed as priorities change
  • Microsoft Office experience (Word, Excel, and PowerPoint) skills
  • Language skills in addition to English preferred but not required (e.g. Spanish, Portuguese, or Chinese)


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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    Job Family Group:

    Business Strategy, Management & Administration

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    Job Family:

    Business Administration

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    Time Type:

    Full time

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    Primary Location:

    Getzville New York United States

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    Primary Location Salary Range:

    $56,820.00 - $79,280.00

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    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

    View the "EEO is the Law" poster. View the EEO is the Law Supplement.

    View the EEO Policy Statement.

    View the Pay Transparency Posting

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    Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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