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Cash and Trade Proc Rep 2 - Weekend Shift

Job Req ID 22489518 Primary Location Getzville, New York Job Category Operations - Transaction Services
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Business Overview:

The Public Sector Lockbox business is a multi-shift, 363 days-per-year operational unit which provides a variety of services to government clients to assist them in managing their receivables and sensitive documents.  The core function of this business in Getzville is Data Entry.  A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check.  The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands.


  • As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards in all data entry functions including the auditing of those functions
  • Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
  • Readily and positively adapts to changes in deadlines and changes in daily work assignments
  • Expected to escalate observed issues timely and appropriately
  • Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
  • Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
  • Assist with staff education as needed
  • Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
  • Accept feedback in a constructive manner
  • Actively engage in cross-site, cross--shift committees and initiatives
  • Actively contribute to a positive team environment and culture
  • Embrace change and support business directives
  • Treat everyone with dignity and respect
  • Adhere to Citi Values and Code of Conduct
  • Other duties to support the business as needed


  • Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
  • Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels
  • Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels
  • Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork
  • Excellent attention to detail, targeting straight-through-processing
  • General PC Proficiency; including MS Office and Lockbox Applications
  • Public Sector Lockbox operations experience preferred
  • Excellent written and verbal communication skills
  • Self-motivated with strong time management skills
  • Highly motivated and execution driven
  • Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required
  • Prior Lockbox, payment processing, banking experience or operations experience preferred
  • Strong data entry skills
  • Manual dexterity required, all tasks are repetitive
  • U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
  • Must be able to speak/write/understand English
  • Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)
  • High School diploma or GED required


  • Successful candidate must be able to successfully complete the Background and Treasury File process
  • U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
  • High school diploma or equivalent required
  • Basic MS Office skills
  • Must be able to meet data entry productivity and quality goals
  • Must have strong attention to detail and solid organizational skills
  • Ability to work independently while also being a team member
  • Ability to respond under pressure and multi-task
  • Ability to work overtime and flexible work hours based upon business needs
  • Excellent attendance required


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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