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Assoc Ops Support Analyst (Hybrid)

Job Req ID 23694580 Location(s) Getzville, New York Job Type Hybrid Job Category Operations - Core
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The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; reporting, record/documentation maintenance, storage & retrieval of data, data maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


  • Assist with the creation, execution, and validation of data reports to ensure accurate metrics are delivered to internal partners and leadership
  • Review data requirements to ensure efficiency/integrity of data quality meets and exceeds internal partners expectations
  • Build and run recurring and ad hoc reports as needed
  • Analyze and interpret standard information and identify inconsistencies in data or results
  • Prepare basic presentations for management
  • Support trouble ticket resolution and the training of new and borrowed testers
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 0-2 years of relevant experience preferred
  • Knowledge of Business Banking, Citi Commercial Banking Products and Services
  • Proficient in Microsoft Office
  • Basic data manipulation skills within Excel
  • Proven problem-solving and negotiation skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Willingness to thoroughly learn current processes and ability eventually update/enhance processes as needed
  • Ability to take ownership of responsibilities
  • Demonstrated ability to work independently with little supervision


  • Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Operations - Core


Job Family:

Operations Support


Time Type:

Full time


Primary Location:

Getzville New York United States


Primary Location Salary Range:

$45,670.00 - $59,880.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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