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Senior Relationship Manager - Digital Segment

Job ID 20232603 Primary Location Frankfurt am Main, Germany; Job Category Banker
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This role is based in Frankfurt, reporting to the EMEA Digital Head based within Citi Commercial Bank’s (CCB) Regional Office team in London.  The Senior Relationship Manager will have responsibility for building the product proposal for CCB Digital clients in Germany and Western Europe, supporting the onboarding process of clients including building and maintaining Commercial Banking Digital customers’ portfolio. The primary responsibilities will be to build relationships and provide solutions for the German Digital CCB clients. The job involves day-to-day co-operation with various CCB non-presence countries and regions, as well as both the product and implementation teams. Responsibilities also include active engagement in projects related to additional products and functionalities offered by the CCB teams across the region for Digital companies.

Job Purpose:

  • Managing relationships and providing remote service for CCB Digital customers in Germany and Western Europe,
  • Monitoring and supporting the products’ implementation process
  • Managing customers and transactions in the existing CRM platform
  • Close cooperation with BCMA Teams in the country to address opportunities within Digital
  • Interaction with other CCB structures across the globe
  • Verifying adherence to global KYC (Know Your Customer) standards during the referral management process
  • Maintaining overall control and accountability for the managed cross-border transactions referrals
  • Acquire new, multi-product, Digital customers for the Bank. Also client level planning, budget and revenue responsibilities.
  • Proper account planning is expected, the RM has to determine/ plan the future relationship, business opportunities, products to sell, etc.
  • Work closely with EMEA Digital Head, EMEA TTS implementation Team, CCB Cash Sales Managers, Markets experts and RM assistants on a daily basis.
  • Participate at digital market events and drive thought leadership / partnership
  • Participate in structuring new product solutions specific to client/industry segment.

Key Responsibilities:

  • Maintaining relationships with Digital clients in Germany and Western Europe
  • Interaction with product and implementation teams in structuring new product solutions specific to client/industry segment.
  • Adhere to internal control policies including KYC, completion and updating of all required documentation
  • Must support and influence the sales process by applying business knowledge specific to industry



  • Excellent knowledge of digital/technology market, customers, competition, local regulations,
  • Good knowledge of corporate finance, FX, cash management and trade products are needed.
  • Thorough understanding of banking products for Digital/Technology customers
  • Extensive network in the Digital ecosystem in the cluntry
  • Experience in Commercial / Relationship Banking with international customers
  • Ability to assess credit risk of Digital/Technology companies


  • Independent and well organized
  • Strong business orientation and ability to react well under pressure to immediate business needs
  • Strong focus on delivery
  • Ability to turn concepts into actual solutions that can be delivered
  • Excellent presentation skills and ability to influence decisions at all levels
  • Strong analytical skills with a motivation to learn
  • Ability to follow through on risks/issues and track them to closure
  • Experience in managing multiple project timelines and prioritizations
  • Must have excellent interpersonal skills, negotiation skills and good presentation skills.
  • Analytical thinking with integration skills is also required.
  • Should have excellent selling skills and needs to be highly creative, initiative, flexible.
  • Has to have excellent ability to pay attention to details, set priorities and work under pressure.
  • Fluent verbal and written communication skills in English and German


Job Family Group:

Commercial and Business Sales


Job Family:

Relationship Management


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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