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Relationship Associate - Digital, Tech & Comms - German speaker (Hybrid)

Job Req ID 23671415 Location(s) Frankfurt am Main, Germany Job Type Hybrid Job Category Commercial and Business Sales
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Title: Relationship Associate - Hybrid

Business: Commercial Bank

Division: Western Europe Digital Hub

Officer Title: Officer

C-Grade: C10

Location: Frankfurt

Legal Entity: 20407 Citibank Europe Plc Germany

Role posed until: 24 July 2023

Equal Opportunity 

We recognize talent comes from a wealth of experience and ideas beyond just the technical specifications of a role. If you feel like you can make a meaningful impact even if you don’t necessarily check all the listed requirements, please still consider applying. Diversity of experience and skills supplemented with drive are cornerstones to innovation and excellence and we encourage people from all backgrounds to apply to our positions

Job Purpose/Overview:

The Relationship Associate is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub-function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Key Responsibilities:

  • Provide day-to-day client servicing, handle and provide timely resolution to client issues
  • Validates client data and documentation in relevant systems
  • Takes the lead to coordinate and follow-up across internal departments to solve client needs
  • Ensures timely completion of Know Your Customer (KYC) and other regulatory requirements, in partnership with product partners and Relationship Managers (RMs)
  • Helps clients to access Citi’s global network, locating local coverage and product support across the globe
  • Works with RMs and product partners to on-board new clients/new subsidiaries and KYC/initial credit set-ups completed
  • Support RMs with new client acquisition / prospecting, create marketing materials, assist with client meetings, take meeting notes and track deliverables
  • Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement
  • Maintains correct client legal and marketing hierarchies
  • Partners with Credit Admin team to ensure credit documentation is kept current
  • Assists in implementation of cash management transactions for bankers and product partners
  • Analyzes client data and provides reporting as needed
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Development Value:

  • This is an ideal opportunity for someone seeking to build a career in Commercial Banking
  • Exposure to all areas of the bank across sales, operations, risk and controls

Experience, skills and capabilities

  • Ideally Commercial/Corporate banking experience
  • Relationship skills and ability to maintain an effective network across the organization
  • Organisational skills are a must
  • Ability to multi-task and prioritise
  • MS-office skills: Word, Excel and PowerPoint
  • Fluency in English and German required (written and spoken)
  • Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Commercial and Business Sales


Job Family:

Commercial Sales Support


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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