Europe Transformation Execution Lead (Hybrid)

Job Description:

This exciting role in the Europe CAO office is an opportunity to lead the end-to-end Transformation Execution and programme management, including workstreams related to Citi’s internal Transformation programme and all Project Management responsibilities related to Citi’s Transformation efforts, working closely with senior stakeholders across the Bank including the EMEA Transformation Team. 

This role is responsible for ensuring effective oversight of the Europe wide programs addressing the Citi firm-wide Transformation to build a better bank and its execution within Europe and its Legal Entities. This position is accountable for consistent and timely execution of Transformation initiatives in Europe and with relevant stakeholders, including regulators, including identifying and managing interdependencies between programs and providing transparency to senior Citi Europe and EMEA stakeholders.

In this role you will tackle complex and interesting problems and support a range of non-technology projects on behalf of the European Chief Administrative Office.

This critical leadership role involves leading several workstreams in Europe, including overseeing the execution priorities for the transformation workstreams focused on sustainable Workforce Planning, Citi’s culture programme and other cultural initiatives, among others;

• Overseeing the implementation of sustainable solutions for the Data, Process Simplification in partnership with the Data teams,  

• Sustainable solutions for Finance-led workstreams in partnership with the Finance teams

• Sustainable solutions for the Risk and Controls workstreams in partnership with the Risk and Controls Teams, and

• Compliance workstreams in partnership with Compliance.

Key Responsibilities:

• Responsible for end-to-end programme management of Citi Europe Consent Order and Transformation implementation and deliverables.

• Responsible for leading, engagement and execution in Europe’s main legal Entities

• Responsible for planning regulatory engagement agenda, deliverables and presentations with regulators

• Develop and maintain strong working relationships with Businesses & Functions, Risk/ Control Leads, Program Leads, and EMEA’s Transformation team 

• Define scope, target state, and success criteria for transformation programs 

  • Manage comprehensive analyses of Transformation work teams expectations, peer practices, underlying issues and their root causes, and review and challenge the comprehensiveness and quality of the conclusions from the analyses

  • Provide review and challenge of each program’s defined scope, target state, and success criteria to ensure it fully addresses supervisory expectations and underlying issues and root causes, and is embedded in a broader strategic vision 

  • Look across programs and initiatives to identify related and interdependent elements and provide recommendations, where needed, for combining or connecting programs and initiatives to achieve greater effectiveness and efficiency

• Define program structure and accountability   

  • Provide review and challenge of transformation plans for each program, including definition and timing of workstreams, deliverables and other milestones against commitments, dependencies and staffing

  • Continuously support the programs that clearly identify roles and responsibilities and engage all relevant Citi stakeholders with appropriate accountability

  • Escalate any concerns related to program structure, delays or deficiencies in execution  and/or insufficient ownership and accountability, as needed

• Identify critical interdependencies among programs

  • Identify and address related scope across programs, other initiatives, and existing frameworks 

  • Identify, size, and address, where necessary, critical delivery interdependencies within, and across, significant programs 

  • Track milestone dependencies across programs and escalate and address milestone delays, as needed

  • Escalate interdependencies that may put programs at risk, as needed

• Oversee and accelerate execution 

  • Identify and address program resource constraints (e.g., program management, SMEs, technology) in collaboration with Program Leads and seek staffing support for major initiatives to augment embedded staff, as needed 

  • Escalate significant transformation issues in a timely manner and take direct control of challenged programs by engaging the senior leaders of these areas and deploying central acceleration teams to accelerate execution, if and as needed

• Oversee closure and change management 

  • Perform end-to-end review and challenge of program deliverables to confirm quality and adequacy of deliverables against program target state 

  • Coordinate with Internal Audit on internal closure process for programs, as needed

  • Oversee capability-building and implementation of best practice change management to adopt and sustain business process changes

  • Escalate concerns related to program closure and/or sustainability, as needed

• Design, develop and execute the board and regulatory engagement plan including drafting and reviewing periodic updates and responses to the regulators

• Build and develop a program management team exclusively dedicated to Transformation execution and deliverables.

Qualifications & Leadership Characteristics:

• Extensive experience in transformation roles including a successful track record of managing large complex enterprise-wide transformation programs

• Strong project management experience

• Experience in working in financial services, consulting or technology with senior management, with the ability to translate complex views and opinions into straightforward, tangible deliverables

• High level of self-motivation, able to own and drive multiple projects at once and willing to respectfully debate the status quo

• High degree of professional discretion, integrity and judgment

• Collaborative work style and effectively interacts with partners across organizational boundaries/hierarchies

• Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts

• Well-developed listening skills and a strong ability to engage at the senior management level

• Articulate and effective communicator, both orally and in writing

• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests

• Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made

• Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns/growth

• Process re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silos

• Continuously seek out opportunities to improve processes and execution, learn from mistakes

• Seek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its parts

• Fully commit to decisions once made

• Be comfortable communicating reality – both positive and negative honestly, openly and directly

#LI-PM3

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