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VP - Product Risk Management, Business Liaison and Project Management - Global Support

Job Req ID 21306790 Primary Location Fort Lauderdale, Florida; New York, New York Job Category Project and Program Management
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The Product Risk Management- Business Liaison-Global Lead would support all Citi business lines (Global Markets, Treasury and Trade Services, Global Consumer Bank, etc..

The individual will be working with business partners, various control functions and external consultants, to define the system requirements to create workflow tools that support an inventory of products/services, product risk rating and on-going product reviews including operating procedures for the firm. The individual must design and develop process maps, screen mockups (wireframes), workflow maps, business requirements and iterative scoping documents to support the on-going evolution and expansion of Product Risk. 

The Product Risk Transformation Group will develop the change narrative for key internal senior management and external stakeholder groups, track and report on overall program progress and build business capabilities of workflow application tools to support the running of end-to-end product governance.    The Product Risk Transformation Team is responsible for an end-to-end architecture for product delivery governance, including on-going monitoring of products risk rating at a product/service level across all lines of businesses globally. 

The individual will develop and implement enterprise-wide frameworks for identifying new and existing products, their respective product risk ratings and the ongoing monitoring requirements.   The individual will be designing and developing workflow tools and necessary technology infrastructure in partnership with Technology and Chief Data Office (CDO) with the business to identify which of the existing business, risk and controls infrastructure and processes can be leveraged or amended to enable products and services approvals to undergo a transparent, consistent, rigorous, documented and auditable review and approval process, including the identification and evaluation of risks, to Citi and its clients. The business liaison will lead working groups and build consensus, particularly in the face of competing design requirements.

The Product Risk Management Business Liaison-Global Support also serves an integral part of the larger Product Governance Frameworks team. The team will work together to drive a consistent approach in creating the overall frameworks, with regular sharing of learnings and best practices between the project Frameworks partners, across the different business lines.  

The Product Risk Management Business Liaison-Global Support reports into the Global Product Governance Frameworks Lead.


  • Work with all business lines {Markets and Securities Services (MSS), Treasury and Trade Solutions (TTS), Citi Commercial Bank (CCB), Citi Private Bank (CPB), Banking Capital Markets & Advisory (BCMA), Global Consumer Bank (GCB) and Treasury (CTI)], Chief Data Office (CDO) and Technology team leading the design and drafting of business process flows, screen mockups, workflow design and business requirements for business specific processes, enterprise risk management processes and technology data flows for product inventory, risk rating and ongoing monitoring.
  • Partner effectively with key business and control personnel to develop and ensure Product Inventory Frameworks are systemized firm-wide and for business specific processes.  Ensure consistent and relevant updating and enhancements for a comprehensive approach
  • Drive and support the business leads, to operationalize the business specific guidelines on the technology workflow tool that enables execution and oversight of updated end-to-end product approval and governance processes within targeted timeframes on workflow tool.
  • Design pilot, including tools and MIS templates, business specific training and Frameworks plans.
  • Coordinate with Technology to present plans and prototypes of standard workflow and Management Information tools; identify business specific requirements, if any.
  • Support all aspects of UAT Testing (Test Case Scenarios, User Training, Execution of Tests, tracking user defined bugs and enhancements)
  • Support and monitor the CAPs for the regulatory MRA deliverables; escalate any target date slippage; Develop and implement mitigating strategies to get back on track.
  • Supporting the PMO tracking, reporting of project progress include reports for senior management within the Risk PMO structure ensuring completion of project deliverables on-time meeting Risk, Finance, Data and Business Line objectives and expectations. Partner with the Tech teams and external consultants to track weekly progress reporting for individual work streams.  Develop presentations for workshops, meetings and steering groups.
  • Managing and develop enhancements to the business specific process including: 
  • Process:  Ensure efficient and effective processes to facilitate approvals and risk management oversight.
  • Risk Assessment: Ensure effective and robust identification of risks that link to risk appetite and strategy.
  • Business & Control Engagement:  Ensure strong ongoing engagement by the Business and Control Functions that participate in the product approval and governance process.
  • Resources, Data & Technology: Ensuring best in class infrastructure is implemented to support the process and resources are appropriately maintained to support the function.



  • Bachelor’s/University degree or equivalent experience, potentially Masters degree


  • 10 years+ relevant experience.
  • Degree in economics, finance, risk management, MBA, or CFA or FINRA license.
  • Demonstrated ability to independently lead program work on a global large-scale level.
  • Experience with enterprise program management tools.   PMP experience is a plus.
  • Must be based in the Fort Lauderdale, FL or NY Metro area
  • Demonstrated experience in drafting Business Requirements and Iterative Scoping Documents – Experience in Iterative and Agile Methodologies
  • Demonstrated experience in draft screen mockups, workflow process mapping and user experience design
  • Demonstrated experience running large infrastructure projects on global basis across multiple busines lines
  • Demonstrated skills in process mapping, Visio (or like software), PPT, Excel.
  • Risk Management (Market, Credit, Operational, Compliance, etc.) experience is a plus.
  • Sound knowledge of relevant Citi or Banking Industry businesses and products and their risk profile and ability to apply this knowledge to specific situations, including technology solutions.
  • Understanding of the technology architecture and data model being built needs to be extremely high performance or mission critical and use that knowledge to propose technology designs that are sound.
  • The architect needs to be an excellent communicator given their primary role of articulating complex, overlapping and requirements and structure firmwide.Experience and ease in interfacing with Senior Management and creating presentations for Senior Management.
  • Knowledge of the relevant customer, industry and product range with an understanding of risk disciplines (e.g. market risk, credit risk, operational risk, etc.) and experience in handling such data.
  • Demonstrated experience in business requirements documentation, process mapping, process re-engineering and managing large, complex, multi-function and/or multi-business line system project development, deployment and implementations. Experience working with multi-functional partners and internal stakeholders, with excellent written and verbal communication skills.
  • Individual should be analytical, flexible, team-oriented, have good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multi-task. Integrity, honesty, sound judgment, common sense, and attention to detail


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


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