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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Bilingual Technology Risk and Control Officer

Job Req ID 21367988 Primary Location Fort Lauderdale, Florida; Tampa, Florida Job Category Risk Management
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The Business Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

  • Responsible for managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence.
  • Establishes quarterly audit process of attributes to ensure proper calculation and control.
  • Works closely with business partners on findings and makes recommendations on improving practices.
  • Develops procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist.
  • Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.
  • Conducts internal testing of dispute processes to ensure control.
  • Monitors exceptions to dispute policy and identifies drivers of exceptions.
  • Leverages data to examine impacts to Customer Experience and Regulatory breaks.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 6-10 years relevant work experience in Business Risk & Controls
  • MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years’ experience in financial services.
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Effective organizational influencing skills required.
  • Third party vendor management preferred. Demonstrated ability to lead global team efforts
  • Excellent problem solving skills Ability to see the big pictures with high attention to critical details
  • Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

  • Bachelor’s/University degree or equivalent experience, potentially Masters degree

Coordination of bi-weekly call with LATAM TTS -MSS Level 4 managers. Where we review high risk issues that need attention and escalation from Senior Management .

-Coordination of bi-weekly LATAM MSS developer Team Meeting. For  review of overdue  and coming due items, information security issues, CAPs, REs status, etc.  

FIDs coordination with the Information Security team. Review of all non-complaint FIDs, and support in the remediation process (e.g. CyberArk onboarding)  

TTS-LATAM and MSS-LATAM SMT-Direct Monthly Trend email (analyze source data for each SMT Direct (Commercial Card, Channel and Account Service, MSS LATAM) and draft actional trends)  

RRPs  - Project  Engagement Reviews, for all new projects in LATAM region  

Proactive Reviews: Coordinates risk assessments by analyzing technology controls and supports Technology Managers on solutions design to mitigate business exposure by leveraging expert analytical and technical skills taking care of corporate policies. 

Preparation of Production Access Control (PAC) slides for monthly forum for O&T LatamEx IT Head. Creation of  slide  report of all developer access to production during the previous month. Include access trend and the risk level.

Speak English and Spanish

Locations: Chile , Fort Lauderdale or Tampa

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Controls

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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