Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Operational Risk Sr Analyst

Job Req ID 21311685 Primary Location Florence, Kentucky; Atlanta, Georgia; Irving, Texas Job Category Risk Management
Apply Now

The mission of the Citi Retail Services CBORC team is to collaborate with the process owners in the identification, management, monitoring, and reporting of operational risks.  The team is structured along the key components of an effective risk management discipline: MCA Management (focused on risk identification and mitigation through controls), Risk Monitoring (focused on assessing the effectiveness of controls), and Recovery & Remediation (focused on the management of issues).  Within the Risk Monitoring team, the Operational Risk Monitoring Senior Analyst is responsible for monitoring of controls owned by Citi Retail Services’ business functions.


  • Develop  a strategy and process of migrating and centralizing control monitoring activities from the business to CBORC;
  • Partner with process & control owner in the original design and continued enhancement of the monitoring for the owned controls;
  • Execute regular (daily, monthly, or quarterly) monitoring of the controls as per their design and reporting of the results in the CR&C (Citi Risk & Compliance) system;
  • Investigate exceptions identified through the regular monitoring, in order to confirm whether any of the controls has not operated as intended;
  • Collaborate with the process & control owner and the IBL (in-business risk lead) in the determination of the corrective action plan, which may include the re-design of the process and/or control;
  • Contribute to the identification of opportunities to re-engineer sample-based, manual monitoring into full-base, digital monitoring (also referred to as CAATTs);
  • At time of internal or external exam, engaging with examiners in the review of design and execution of the monitoring; 
  • The role will provide the candidate with the opportunity to gain in-depth understanding of the core processes that she / he supports, establish a broad network across business process owners and lines of defense, and develop a solid understanding of the key components of operational risk management. 


  • Bachelor's degree recommended, or 5+ years relevant work experience
  • Background in control monitoring a plus
  • Highly motivated, self-starter, enthusiastic, and creative individual
  • Results oriented, with a strong sense of urgency around tangible accomplishments
  • Resourceful, able to develop quickly a working knowledge of core business processes
  • Strong collaboration / teamwork and communication / influencing skills
  • Strong attention to details, and at the same time capable to develop a strategic view
  • Process oriented, with demonstrated ability to meet deadlines through effective time management
  • Curious, constantly looking for opportunities to improve efficiency and effectiveness
  • Proficient in Microsoft Office tools, in particular Excel & SharePoint
  • Excellent verbal and written communication skills
  • Ability to work well in a team environment and as an individual contributor


Bachelor’s/University degree


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs