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Coming Soon! Collections Representative - Train/Start Work at Home - Florence, KY

Locations: Florence, Kentucky Job Function: Operations - Collections Default Employee Status: Regular Job ID: 20202252

The health and safety of our colleagues and their families, as well as our clients, potential candidates, and the communities we serve, are of the utmost importance.  Due to the COVID-19 situation, this role will temporarily be performed remotely. The successful candidate will train and work from home until such time as it is determined that the role will move back into the Florence worksite full-time.

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities:

  • Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors. Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies. Works under general supervision and established procedures. May support a range of products services. Applies detailed knowledge of a wide range of specialized administrative technical skills; and most of the impact is related to the accuracy of tasks performed. Understands how duties relate integrate with others in the team unit.
  • Increase the Recovery of the past due portfolio of the different collection portfolios
  • Comply with the goals and parameters of the established operational process
  • Ensure compliance with quality objectives and compliance with institutional policies
  • Provide the telephone collection service to the client
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • work under pressure Decision making Problem solving Negotiation
  • client needs or organizational issues while remaining focused, frustration tolerance
  • 1 year experience

Education:

  • High School diploma or equivalent

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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