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CBORC Operational Risk Sr. Analyst - AVP - Hybrid

Job Req ID 22586753 Location(s) Florence, Kentucky; San Antonio, Texas; O'Fallon, Missouri; Jacksonville, Florida; Atlanta, Georgia; Fort Lauderdale, Florida; New York, New York; Gray, Tennessee; Sioux Falls, South Dakota; Charlotte, North Carolina; New Castle, Delaware Job Category Risk Management
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Position Summary:

The mission of the Branded Cards CAO Monitoring team is to collaborate with the process owners in the identification, management, monitoring, and reporting of operational risks.  The team is structured along the key components of an effective risk management discipline: MCA Management (focused on risk identification and mitigation through controls), Risk Monitoring (focused on assessing the effectiveness of controls), and Recovery & Remediation (focused on the management of issues).  Within the Risk Monitoring team, the Operational Risk Monitoring Senior Analyst is responsible for monitoring of controls owned by Branded Cards’ business functions.


  • Partner with Process & Control owner in the original design and continued enhancement of monitoring for the owned controls;
  • Execute regular (daily, monthly, or quarterly) monitoring of the controls as per their design and reporting of the results in the CR&C (Citi Risk & Compliance) system;
  • Investigate exceptions identified through the regular monitoring, in order to confirm whether any of the controls has not operated as intended;
  • Collaborate with the Process/Control owner and the Business Control Heads (BCH) in Issue Management resolutions;
  • Contribute to the identification and development of automating, manual-based monitoring;
  • Participate in both internal and external exams, by engaging with examiners in the review of the design and execution of monitor; 
  • The role will provide the candidate with the opportunity to gain in-depth understanding of the core processes that she / he supports, establish a broad network across business process owners and lines of defense, and develop a solid understanding of the key components of operational risk management. 


  • Bachelor's degree recommended, or 5+ years relevant work experience
  • Knowledge of Branded Cards mainframe system - IBS
  • In-depth knowledge of Regulation Z and Pricing/Fees related to Branded Cards products
  • Background in control monitoring a plus
  • Highly motivated, self-starter, enthusiastic, and creative individual
  • Results oriented, with a strong sense of urgency around tangible accomplishments
  • Resourceful, able to quickly develop a working knowledge of core business processes
  • Strong collaboration / teamwork and communication / influencing skills
  • Strong attention to details, and at the same time capable to develop a strategic view
  • Process oriented, with demonstrated ability to meet deadlines through effective time management
  • Curious, constantly looking for opportunities to improve efficiency and effectiveness
  • Proficient in Microsoft Office tools, in particular Excel & SharePoint
  • Excellent verbal and written communication skills
  • Ability to work well in a team environment and as an individual contributor


Bachelor’s/University degree or 5+ years relevant work experience


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Primary Location:

Florence Kentucky United States


Primary Location Salary Range:

$78,900.00 - $118,350.00


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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