Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

SVP, Risk Policy Group Manager (Collections Policy)

Job Req ID 22481355 Primary Location Elk Grove Village, Illinois; Wilmington, Delaware; Atlanta, Georgia Job Category Risk Management
Apply Now

The Risk Policy Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.


  • Responsible for managing all aspects of collections segmentation.
  • Develop vision, end state, and strategy / roadmap to reach end state.  Enlist and/or influence others to support vision, end state and roadmap and then deliver / execute.
  • Hypothesis development, analysis, test design, test vs control analysis, development of recommendation and oversight of implementation and execution are key focus areas.
  • Provide analytical rigor and thought leadership to deliver best-in-class forward compatible contact center strategies with a heavy focus on customer experience.
  • Drive the data strategy including collection, transformation, retention, usage and governance to support a data-driven approach to strategy development.
  • Be aware of and ensure compliance with applicable laws and regulations as well as provide relevant operational oversight.
  • Propose pragmatic solutions to risk and control issues; maintain ongoing contact with an entity through Business Monitoring and corrective action follow-up.
  • Support cross-functional initiatives


  • 10+ years experience in Policies/Analytics/Decision Management
  • Strong technical background in analytics using SAS, SQL, Hadoop or similar tools
  • Thinks and makes decisions in high risk scenarios, appropriately assessing a situation based on available data, experience, intuition, and judgment
  • Good project management skills
  • Able to interface with various levels of management in Global/Region/Business and across functions
  • Knowledge in consumer risk management credit cycle processes and asset product operations
  • Maintain effective negotiation skills, a proactive and 'no surprises' approach in communicating Risk issues, strength in sustaining autonomous views


  • Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

  • Lead, develop and manage a high performing team of analysts.
  • Partner with multiple internal groups (including Operations, Compliance, Legal and Independent Risk) to complete gap assessment for new laws, regulations, regulatory guidance, industry consent orders and court rulings


Job Family Group:

Risk Management


Job Family:

Risk Policy


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs