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Compliance Business Control Senior Group Manager

Job Req ID 23654302 Location(s) Elk Grove Village, Illinois; Atlanta, Georgia; New York, New York; Irving, Texas Job Category Compliance and Control
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The U.S. Consumer Risk Manager is aligned with our businesses partners to help appropriately manage risks arising from our products, services and business operations.  This role along with business management, ensures that effective risk management is embedded in day-to-day operations and reflected in our business strategies, and related activities and will be primarily responsible for proactive management of operating risk. This requires significant coordination across internal business teams, as well as various other support and control groups within the organization. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Typically, a direct report to a C16 role and function as an integral member of the functional leadership team within a country/site location, job family, or line of business.

Key Responsibilities include leading a team to accomplish the following:

  • Own the execution and facilitation of the Manager Control Assessment (MCA) process

  • Assist risk owners in the identification and evaluation of operational risks and controls, including identification of potential issues and opportunities for improvement

  • Drive risk discussions, provide input, and ensure decisions are made regarding risk acceptance and mitigation

  • Partner with business to ensure that governance and procedures associated with loss event reporting, risk assessments, remediation tracking and operational risk reporting are within the Risk Framework

  • Propose control and monitoring automation, simplification of front line control responsibilities, and automation of recurring reporting requirements

  • Conduct risk assessments, test control design and operating effectiveness

  • Produce and support risk management reporting to management (e.g. Annual Risk Assessments, Quarterly Risk Assessments, Operational Risk Forum, Key Indicator Dashboards)

  • Ensures that significant risks and issues are appropriately and timely escalated

  • Provide issue management review and validation support

  • Manages Scenario Analysis

  • Liaises with Business and 2nd line of defense operational risk teams on breaches and action steps to correct breaches

  • Interfaces with Regulators on Operational Risk matters.

  • Readiness assistance for audits and exams (both internal and external)

  • Manage a team of operational risk professionals.

  • Oversight of sales practice framework and investigations

  • Oversight of issue management team responsible for supporting issue management framework including escalations, timely closure, reporting and support.


  • 15+ years relevant experience

  • Significant experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.

  • Excellent communication skills (verbal & written) required in order to negotiate internally, often at a senior level.

  • Experience in Internal Audit or Financial Control would be desirable.

  • Demonstrated analytical ability; asks insightful questions, break analytical challenges into workable components and draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Compliance and Control


Job Family:

Business Control


Time Type:

Full time


Primary Location:

Elk Grove Village Illinois United States


Primary Location Salary Range:

$170,000.00 - $300,000.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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