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Regional Onboarding Transformation Manager - VP

Dublin, Ireland

Job Req ID 22517737
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


  • TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being delivered to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. 

  • The Onboarding Transformation organisation is a key stakeholder in the product launch process. They work directly with all functional stakeholders during the product launch & client delivery process to ensure best in class client on-boarding solutions are delivered in line with TTS’ core product design principles: “simple, global, digital”.

    During the product launch process, we work with stakeholders across product management, risk, operations & technology to ensure the right on-boarding model is designed and underlying business & functional requirements accurately locked down. We remain fully engaged through the testing, piloting and commercialisation phases to ensure client facing teams are fully prepared and the ultimate client experience is optimal.

    Key Responsibilities:

    • Constant engagement with the TTS product organization, geographic clusters & global transformation teams to proactively assess the emerging product development pipeline & any potential client on-boarding implications.

    • Centrally maintain oversight of all onboarding readiness (OR) related programs. Ensure all key stakeholders have visibility on OR program progress & risks throughout the product launch lifecycle.

    • Work with product management, O&T, and other internal stakeholders during the product design & launch process to ensure all new TTS products & services have robust, best in class “client-centric” on-boarding processes (“simple, global, digital”). Collaborate with internal partners to overcome technical/procedural roadblocks & decisively lead the escalation process where material risk to the client or franchise exists.    

    • Review, contribute to & approve BRD & FRD materials for all new product launches from a client on-boarding perspective.

    • Drive the CitiDirect Digital On-Boarding agenda (“CDDO”) ensuring disciplined integration with new product launches, CRM releases & the CDDO platform.

    • Continuously review legacy on-boarding processes & proactively re-engineer in line with digitisation principles.

    • Ensure accurate on-going maintenance and review of Implementations reference materials: implementation guides, process maps, project plans, Implementation training materials, Collaborate across the EMEA region.

    • Lead the on-boarding workstream during the product launch process through comprehensive communication & training programs across the implementation organisation.

    • Ensure all client facing implementation managers are fully trained & equipped to deliver new services. Design & deliver customized training programs. Produce & maintain user guides & implementation collateral.

    • Design & manage the client pilot process. Support implementation managers during the pilot phase & where necessary directly lead the client pilot. Consolidate & share feedback from pilots into the development teams to ensure key enhancements are delivered.

    • Ensure scalable Subject Matter Expert model is in place for all core TTS products.

    • Comply with all audit, regulatory and compliance directives when developing procedures.


    • Deep knowledge of the core TTS product range.

    • Proven track record delivering complex technology, change management & process re-engineering programs.

    • Product development experience.

    • Project management certification.

    • Experience structuring & leading multi-functional workshops.

    • Process design competency (Visio).

    • Client facing experience. Good understanding of corporate treasury & TTS clients.

    • Proven leadership background.

    • Established TTS network & proven ability leveraging it to deliver material results. 


    • Client centricity.

    • Results orientation. Strong execution skills.

    • Project or Program Management skills.

    • Excellent interpersonal & communication skills. Proven ability to communicate equally effectively with junior & senior stakeholders. Proven ability to effectively influence stakeholders & get broad “buy in” for organisational, technical or procedural change.

    • Strong partnership orientation – proven ability to overcome challenges with partners collaboratively & also hold partners/colleagues to account for accurate delivery. Drive a broad group of stakeholders, countries, global and regional teams.

    • Flexibility – ability to manage a large & varying workload (i.e., volume, complexity & composition).

    • Strong Control awareness and analytical approach.

    • Attention to detail & diligence.

    • Highly energetic & positive with a proven ability to work independently (self-starter).


    • Previous experience in related field essential

    • Bachelors/University degree

    • Project Management Certification (PMI/ PRINCE2)

    • Process Re-engineering (Lean Six Sigma)


Job Family Group:



Job Family:

Build Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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