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Program Coordination Manager - AML KYC Global Enhanced Due Diligence (VP)

Dublin, Ireland| Warsaw, Poland| Belfast, United Kingdom

Job Req ID 21336574
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Overview

Our international footprint will give you access to unique intelligence and decades of experience. And by joining our Anti-Money Laundering team – one of the most international areas at Citi – you will touch every aspect of the company and make critical decisions for our clients, for your career, for every employee, and for the business.

Success Profile

  • Analytical
  • Detail oriented
  • Leadership
  • Communicator
  • Relationship expertise
  • Persuasive

Glassdoor Reviews

“Citi has an inclusive, diverse culture that promotes working with local communities and charitable giving. Flexible work schedules and good benefits.” AML Analyst, St. Louis, MO
“Great training in state of the art technology & methodology. Supportive and positive reinforcement from upper management. Great opportunities for bilateral and upward career growth within the organization.” Senior AML Compliance Analyst, Tampa FL
“Good place to gain broad exposure in KYC and AML compliance.” Senior Compliance Analyst, New York NY
“Citi has is such a large, global company that the possibilities are endless when it comes to advancing your career. There are many different ways to learn about each specific area of the business and this prepares you for your next role or even your next company.” Control & Compliance VP, Brandon FL

Responsibilities

Position available in Dublin, Belfast or Poland.*

The Program Coordination Manager– AML KYC Global Enhanced Due Diligence is responsible for managing a team of 8 strategically located analysts in the regional AML hubs and liaising with senior management to coordinate timelines and expectations for KYC record maintenance in accordance to CitiKYC Policy, primarily through collaboration with all stakeholders of the relevant client record. Further, in relation to new processes and procedures, the successful candidate should be well-versed in providing oversight and direction to the team on the development of project plans ensuring timely implementation with retention of artifact documentation, ensuring a sustainable and effective process. Local requirements must be accounted for through coordination with all regional AML / KYC Teams in order to execute and implement these new processes. The GEDD Program Coordination Manager will also ensure that KYC Records for all relevant client types are completed in accordance to standards and policies, and the KYC schedule.  Additional duties include, but are not limited to the following:

Responsibilities:

  • Represent the wider GEDD program well-versed in relation to each key function, being able to provide timely updates on productivity and controls applicable, while also maintaining a “big-picture” perspective of GEDD to spearhead high-level priorities

  • Maintain direct, open, and periodic communications with each function lead regularly ensuring key priorities maintain traction

  • Engage regularly with the relevant oversight committee’s by business line providing timely updates on behalf of KYC KYC, as well as sharing relevant updates from the committees on emerging risks, trends, or business expectations with the GEDD group.

  • Ensure resource and capacity planning are assessed with each function lead on a monthly basis in consideration of forecasted workload along with staffing models with escalations where applicable

  • Manage reviews, Internal Audit, External Audit, or Regulatory ensuring timely responses, while also tracking appropriate issue resolution where applicable via Corrective Action Plans

  • Manage Citi’s USA PATRIOT Act requirements ensuring both our clients which requiring certification are identified and updated timely, as well as ensuring Citi’s own certification is current and accurate coordinating updates and releases as needed.

  • Provide leadership, approachability, and direction for the team including but not limited to the key expectations of the team noted below:

    • Identify the Monthly Global Client Population required for production in accordance with the scope and requirements, and assist with delivering formally to all regions

    • Develop and maintain end-to-end metrics showing the record renewal lifecycle, whilst identifying and escalating any trends causing delays. Examples include reasons for record rejection, areas of disconnect between business and compliance, escalation mismanagement, duplication of efforts, etc.

    • Identify and work with the appropriate contacts maintaining an innovative and open-minded approach to plan resolutions for improvements

    • Assist in formally advising the key stakeholders of the client record workflow of the required upcoming population, including relevant KYC Owners, while also assisting with developing effective communication channels for  completion publication allowing for seamless workflow progression between the various groups

    • Liaise with technology, KYC Owners, and the Business Support Unit (BSU) on client records which have identified issues (i.e. tech issues, renewal date shifts, etc.) helping ensure the client population selection is accurately identified, especially in instances that the business has more up-to-date information not yet reflected in CitiKYC.

    • Frequently collaborate with regional teams and SMEs to gather feedback on all initiatives, ensuring overall consistency in the process and procedures is in place, as well as for any implementation of new processes or changes to the program

    • Provide subject matter expertise of AML analysis and recommendations for the Relationship Managers, BSU and Local/Regional Compliance

    • Develop presentations and walkthroughs to audit, regulators, and internal groups where necessary, demonstrating an in-depth understanding of the KYC Maintenance Program through a well-versed demeanor

    • Preparation of Due Diligence activities and recommending relationship retention or termination

    • Tracking and communicating new accounts, as well as account closures where applicable

    • Lead or participate in the development, implementation and/or maintenance of processes and procedures to ensure compliance with current regulatory guidance and Citi policy and achieve a “best in class” performance

    • Lead or participate in hiring, training, mentoring and assessment processes

    • Lead or participate in the development, testing, training and implementation of new or enhanced processes

    • Provide innovative, relevant, and substantial input on project-level initiatives in consideration of all regions in the KYC GEDD Program.

    • Ability to work with limited/unfamiliar resources (i.e. transactional data sources, individuals in other regions, etc.) while balancing regulatory commitments specifically around working with new client types, jurisdictions, and products

    • Provide timely, concise updates to management with the ability to organize updates by priority level focusing on urgency of risks/roadblocks and milestones/deliverables.

    • Support all areas of client record requirements, when needed, which includes Identifying Red Flags, Validating Negative Media, Identifying unusual/suspicious activity based on AML Red Flag typologies, and Providing Recommendations to the findings

    • Demonstrate an in-depth understanding of the Foreign Correspondent Banking business, particularly the AML risks involved


Qualifications:

  • Banking experience inclusive of Anti-Money Laundering Compliance or a similar compliance or risk control-related function in the financial service industry.

  • Anti-Money Laundering (AML) Certification preferred

  • Project Management experience preferred

  • Finance/Banking background or equivalent experience

  • Excellent judgment and assessment skills

  • Excellent communication skills

  • Excellent written and oral formats, including presentations to audiences ranging from Senior Managers, Regulators, Auditors to Analysts as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats

  • Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, is accountable)

  • Excellent organization and prioritization skills

  • Highly proficient in MS excel (sort, pivot tables). Knowledge of MS Access is a plus

  • Demonstrates initiative, creativity and teamwork within the framework of the position responsibilities


Education:

  • Bachelor’s/University degree or equivalent experience, Master’s degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Compliance and Control

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Job Family:

AML Execution

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Innovation Through Diversity

  • A Day in the Life at Anti-Money Laundering: Naomi Ferdinand

    Interested in learning more about working in Anti-Money Laundering at the world's most global bank? Hear from our employees as they share their stories and insights.

  • A Day in the Life at Anti-Money Laundering: Rose Sayre

    Interested in learning more about working in Anti-Money Laundering at the world's most global bank? Hear from our employees as they share their stories and insights.

Success Stories

Get inspired and hear what employees who started their careers in AML have to say about Citi

Lucie Riakos

Lucie

AML Compliance Risk Management Officer
Tenure at Citi: 3 years

Learn more

How did you begin a career in Compliance/AML?

I fell into AML when I was working for another financial institution as a support person for a Relationship Manager, which included KYC support. Very quickly the KYC/AML component took over the role, and I decided to develop my expertise in AML by obtaining formal AML qualifications (ACAMS, AFMA AML/CTF diploma).

What does your day-to-day job entail and what do you like most about it?

There is a lot of variety as I have an advisory role, which essentially means that I provide advice to the business on ML/TF/sanctions risks in connection to what they do. We sit on many governance meetings held by various business lines, and also have business meetings on a specific client or product where AML oversight is required. Our function also reviews a lot of documents, including KYC escalations, policies, and procedural documents, and any exception to these must be approved by our team.

What do you enjoy most about your role?

I really enjoy the variety in the role and the fact we have so many internal stakeholders. There are lots of opportunities to learn about banking products and operations.

What skill set does someone working in this kind of area need?

Technical knowledge of the AML regulatory and risks environment and understanding how payments/banking products work is essential. Good analytical and writing skills are also important, as we write and review a lot of data and documents. I find it valuable to be inquisitive – part of our job is to ask a lot of questions to understand what you are being asked to provide advice on. Finally, creating positive relationships with stakeholders is beneficial, as we need to engage, challenge, and develop a sense of trust with the business to achieve a true partnership.

What advice would you give to someone looking to break into a career in AML?

The AML sector is a competitive one, as it is in high demand as more focus is placed on AML compliance. Having AML-related qualifications such as the ACAMS certification, qualifications in financial crimes or AML helps.

Where can a career at Citi take you?

As Citi is global bank, it is possible to transfer to other roles in our regional hubs or even at global head office in the US!

What makes Citi a good place to work?

What I like about working at Citi is the fast-paced environment; there is always something going on. Citi offers me flexibility and is supportive of my work-life balance. I also like the little perks such as company discounts and the free gym!

Nuri Burak Ulusoy

Nuri

Operational Risk Manager/ AML M&I Managers Control Assessment (MCA) Program Lead
Tenure at Citi: 7 years

Learn more

How does your role/department impact the larger organization?

My department is responsible for governance of the Managers Control Assessment process for all AML monitoring and investigations functions, which is the medium mechanism for the company to execute their controls. Our coverage is global.

How did you begin a career in Compliance/AML?

I started as an AML analyst. I am native Turkish and, at that time, CSC Poland was looking for Turkish speakers for a migration on AML monitoring from Turkey to Poland.

What does your day-to-day job entail and what do you like most about it?

My current position is a self-contributor role. On my day-to-day work, I need to ensure that all required reports are generated on time and shared with the senior management. Since our program is the main control program within Citi, it is critical that reports are produced correctly and delivered in timely manner.

What do you enjoy most about your role?

I like to speak with different people all around the globe. Moreover, my role allows me to have insight into all processes in functions supported by us. The exposure to the whole AML environment gives me a helicopter view of the AML Department. At the same time I have the opportunity to see the details of all teams and processes, which allows me to gain a greater knowledge and perspective on AML in Citi.

What skill set does someone working in this kind of area need?

You need to have analytical skills. You need to be open and have a transparent approach. Since you are going to be in contact with several people all around the globe, you need to be patient. It would be beneficial to be self-initiator and persistent. Sense of ownership is valuable as well; any idea, even the best, can be forgotten if not driven with confidence.

What advice would you give to someone looking to break into a career in AML?

Be focused, be analytical, be innovative, and continue challenging during your investigations. Own your initiatives and don’t limit yourself. Try to understand and learn more about the organization while improving your network among different departments.

Where can a career at Citi take you?

I want to give an example here to show you the scale of the opportunity. My Belarusian direct report moved to Poland to study and then got employed by Citi as an AML analyst. He moved forward in his career and he got a position in the AML Quality Assurance team. He was sent to Geneva for 3 months assignment to support the process. He was very successful, hence was offered a position there. That meant he was to be the very first QA team member there. After two successful years in that position, he moved to a compliance role with a promotion.

What makes Citi a good place to work?

Citi is good place to work due to several reasons. It is truly a multi-cultural organization. Regardless of your position, you are always in touch with people from all around the world. That leads us to the second reason. Citi is truly a global organization, having locations and branches in many countries. Having those two major properties, Citi is one of the best employers, offering almost limitless development opportunities to its employees.

This is just a small example from the huge Citi world; therefore, Citi is not only a good, but a great place to work!

Do you take part in any volunteering, special programs, or leadership development opportunities and/or participate in any Employee Networks?

It is pivotal and highly encouraged to any Citi employee to be active and use opportunities provided by Citi. Personally, I have actively participated in the volunteering week for the last 5 years. I had the chance to attend several self-development courses and special programs.

I have completed many Citi course trainings offered to me. I was also selected in 2016 to participate in I Lead – AVP program, which is a special curriculum for high-performance AVPs from various business functions who are gathered and given assignments to real applicability projects with the task of proposing solutions.

I co-chair Citi Pride Network for CSC Poland. At the moment of filling this questionnaire, our network is still under establishment, but surely not for much longer! I also take active roles in Poland disABILITY and Poland Multicultural employee networks.

Przemyslaw Goldyn

Przemyslaw

FIU Senior Manager (VP)
Tenure at Citi: 3 years

Learn more

I graduated Management in Warsaw School of Economics (specialization, Human Resources Management) with a master’s degree. In 2016, I obtained ICA International Advanced Certificate in AML issued by International Compliance Association.

How does your role/department impact the larger organization?

My department is responsible for transaction monitoring. Our main responsibility is to mitigate the risk of laundering money and terrorist financing.

How did you begin a career in Compliance/AML?

Before I joined Citi, I read a lot about the global issue of money laundering and I decided to continue my career in this area. Additionally, I met a person who recommended Citi as a great employer. When I noticed that Citi in Poland has AML department, the choice was simpler.

What does your day-to-day job entail and what do you like most about it?

I am responsible for six teams that monitor transaction for GCB clients in NAM. The thing I like most is the cooperation with people and looking for improvements in current process.

What do you enjoy most about your role?

As I mentioned earlier, contact with people and looking for improvements. Additionally, I like that each day there are new challenges; therefore, my work is never boring.

What skill set does someone working in this kind of area need?

Ability to manage and develop people.

What advice would you give to someone looking to break into a career in AML?

Even if you don’t have experience in AML, don’t be afraid – apply! We will teach you how to be a great expert in AML.

Where can a career at Citi take you?

Sky is the limit. In AML, you have a chance to learn many things from AML process by reporting to managing people. Everything depends on you how you want to use this knowledge.

What makes Citi a good place to work?

Atmosphere, open-minded people, many opportunities to develop, and many interesting challenges every day.

Rose Sayre

Rose

Lead Investigation Risk Analyst - VP
Tenure at Citi: 9 years

Learn more

How does your role/department impact the larger organization?

My team provides long-term trend analysis to support improvements to the overall AML monitoring program. This impacts Citi as a whole by ensuring we meet our regulatory and stakeholder commitments to have a robust, efficient AML program.

How did you begin a career in Compliance/AML?

Prior to working in AML I had worked in mortgage documentation review and check fraud monitoring. Due to my experience in risk management and my technical skills, I was hired to the production support team for AML.

What does your day-to-day job entail and what do you like most about it?

My day is usually split between preparing analyses for presentation and meeting with senior management/compliance officers to share our findings.

What do you enjoy most about your role?

There’s always something new to learn in AML.

What skill set does someone working in this kind of area need?

Since my role is focused on data manipulation and presentation, a strong skill set in SQL, SAS, Excel, PowerPoint, and other manipulation and presentation tools is necessary.

As far as soft skills, being self-motivated, good organization skills, and an inquisitive mind.

Where can a career at Citi/AML take you?

Anywhere! There are tons of opportunity across Citi’s many offices and lines of business.

What makes Citi a good place to work?

Citi has a great culture that emphasizes work-life balance and a wide range of opportunities for personal growth.

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