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Career Opportunity

Product Manager, Director

Locations: Dublin, Leinster Job Function: Product Management and Development Employee Status: Regular Job ID: 20197739

The CFS Product Development and Strategy team is looking for a candidate to focus on the EMEA ETF build out within the Custody and Funds business. The incumbent would be responsible for working across all areas within ETF servicing including custody, Fund Accounting, Transfer Agency, and ETF Basket Operations.

The Product Manager to focus on EMEA CFS ETF effort. Responsibilities will include, but not limited to,liaising with internal Citi operations &technology, sales and client executives, external vendors and clients to define ETF operational and client delivery best practices focused on investor service offering. Opportunity to demonstrate additional thought leadership on ETF solutions outside Investor Services. Product Manager will work directly with EMEA Regional CFS head and team to implement ETF strategy in EMEA.


  • Assist with ongoing development and management of the  ETF Investor Service platform
  • Assist with driving product message and building partnership across Investor Services including technology, operations, external vendors and multiple product streams
  • Identify synergies between ETF requirements and existing Citi products/services
  • Drive revenue growth business development in EMEA
  • Participation in external industry events and committees
  • Research new market trends and competitor updates
  • Preparation of internal and external process flows & product marketing materials
  • Investor Services monthly/quarterly EMEA Product MBR (Management Reporting) and other management reporting

Required skills/experience:

  • Extensive relevant ETF experience
  • Prior ETF product and investor service operational/client delivery experience required
  • High level of interpersonal skills, attention to detail, self-motivated, results driven
  • Knowledge of EMEA Regulatory Environment and UCITS regulations
  • Experience with ETF Basket/PCF Construction, primary market create/redeem processing, and understanding of entire ETF lifecycle
  • Familiarity with EMEA TA (including share classes and repositioning)
  • Ability to interface with Authorized Participants, exchanges, and depositories
  • Understanding of investment products and securities markets
  • Proven communication skills
  • Must have flexibility to be available outside traditional EMEA working hours to accommodate North America and Asia colleagues
  • Bachelor’s degree (or equivalent), Masters (or equivalent) preferred


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - IE


Time Type :Full time


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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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