Asset Servicing Group Manager - SVP (Hybrid)
Dublin, Ireland
Job Req ID 23655222Overview
Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.
Success Profile
You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity
- Analytical
- Adaptable
- Logical
- Quick-thinking
- Multi-tasker
- Efficient
Responsibilities
This role is within the Custody Operations Group for Security Services Operations. Asset Servicing is represented Globally across the NAM, LATAM, EMEA and APAC regions with globally approx. 630 FTE across 39 countries.
The Asset Servicing department is an integral part of the ICG O&T division and has responsibility for the processing of Corporate Actions, Income, Event Capture and Proxy events. It is one of the highest risk areas within operations.
This exciting role is to manage and lead the Dublin Asset Servicing Team in CSC Location. The individual will be responsible for the day-to-day management and leadership of a diverse set of talent. The unit provides client-orientated support, utilizing all processes of the other areas of operations and partners closely with the business.
The role requires the individual to have a comprehensive understanding of multiple areas within Asset Servicing and how they interact in order to achieve the objectives of the function. Strong commercial awareness is a necessity. Excellent communication skills are required in order to negotiate internally and externally. Applies in-depth technical understanding of the Asset Servicing function and business impact.
The individual will be accountable for the BAU, partnering with the EMEA Asset Servicing Ops Head to execute on the EMEA strategy, whilst ensuring the performance of the group, objectives of Operations, the Business and our clients are executed to a high standard and in full accordance with regulatory and control requirements.
The successful candidate will be responsible for continuing to strengthen the experience within the teams whilst enhancing risk and control frameworks and the client experience, aligning to company strategy and vision.
Responsibilities:
Lead the Dublin Asset Servicing team with approx. 60 FTE, covering Voluntary Corporate Action processing.
Execute the EMEA strategy in partnership with the EMEA Asset Servicing Ops Head, Business and Technology.
Manage the day to day activity and risk of Asset Servicing in the Department
Monitor client satisfaction and service levels via the Custody process Support to ensure best in class service.
Represent Dublin Asset Servicing for any client meetings/new business
Maintain a strong and robust risk and control framework within the function, driving down opportunities for error, adhering to internal policies for documentation and senior reporting.
Monitor and review trends via Error, KPI’s and metric analysis and implement corrective action plans to maintain the culture of preventative action
Manage the ops implementation for any EMEA strategic re-engineering initiatives and delivery of internal re-platforming opportunities
Communicate and implement ops & business strategy, performance and priorities
Collaborate with technology and regional partners to execute strategic roadmap
Manage and contribute to location strategy and productivity targets
Hire, develop and reward staff based upon meritocracy and promote collaboration and diversity. Identify and develop high performers.
Be a key participant of driving the simplification and transformation strategy for EMEA AS
Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
Contributes to budget and manages distribution and exceptions
Presents, analyzes and validates data to develop valued added solutions to increase productivity and efficiencies
Manage any self-raised CAPS, perform process reviews, identifying any gaps and implementing controls and/or process to deliver Global consistency.
Attend market industry forums and represent EMEA Asset Servicing
Understand, implement, and monitor of all market and regulatory changes.
Qualifications and Skills:
Previous years of Senior Leadership experience in a related role with commensurate experience in people management. Asset Servicing Technical knowledge preferred.
Energetic, flexible, collaborative and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology
Experience in management with Banking and Financial Institutions Broad understanding of opportunities that exist within Financial Services and significant experience in Corporate Banking
Ability to exhibit strong and influential communication skills with a senior level audience (internally/externally)
Strong, influential communicator who is articulate and concise
Strong risk management and control mindset. Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
Self-reliant, good problem solver, results oriented
Demonstrates experience leading people and developing effective and diverse teams. Ability to establish and build trust with professionals throughout the business with a clear client orientation
Bachelor’s/University degree, Master’s degree preferred
Candidates applying for this role must be aware that it is a Senior Management Function pursuant to the FCA and PRA Senior Managers Regime. The Senior Managers Regime is one element of the FCA and PRA Individual Accountability Regime which came into effect on 7 March 2016. Under the Senior Managers Regime, certain Citi entities must ensure that employees working in certain roles, designated as a Senior Management Function, where the individual is referred to as a Senior Manager, are assessed as fit and proper to carry out their role. As a Senior Manager your appointment must be pre-approved by the FCA and/or PRA before you perform any regulated activity. Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety:
• Honesty, integrity and reputation
• Financial soundness
• Competence and capability
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Job Family Group:
Operations - Transaction Services-------------------------------------------------
Job Family:
Asset Servicing------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.
Success Stories
Get inspired and hear what employees who started their careers in Operations have to say about Citi
What do you do at Citi?
I am responsible for the oversight and BAU of the various functions we have within FX, Confirmations, Settlements and Post Settlements. We service the Global FX/MM/Options Businesses across multiple Legal Vehicles. My main area of focus is Risk and Control and People Development.
How does your role/department impact the larger organization?
FX is a key partner to the various Products Citi support and we are key to the liquidity in the Global Markets.
How did you begin a career in your field?
Having worked in a Cash Office, and then in a Bank, I enjoyed Financial Services and that led me to Citi.
What does your day-to-day job entail and what do you like most about it?
My day is always busy between calls, dealing with queries from staff, our internal partners and often from the clients we support. I spend a lot of time focusing on Risk and Control, given the high volumes of transactions we do on a daily basis.
What is the best part about your work environment?
The teamwork and comradery we have within FX. We work hard but we have fun while we do it.
What do you enjoy most about your role?
For me it is the people I work with, they are a very talented, dedicated group who work collectively to achieve our goals. They are the reason I have remained in FX for so long.
What skill set does someone working in this kind of area need?
Ability to communicate effectively, teamwork, attention to detail, client service skills, adaptability and resilience.
What advice would you give to someone looking to break into a career in your field?
Be prepared to work hard and adapt to change.
Where can a career at Citi take you?
A career in Citi can take you wherever you want to go if you are prepared to work hard and take on roles/tasks that take you from your comfort zone.
What makes Citi a good place to work?
Citi has great benefits but more importantly a great community and people to work with.
Define what success means to you.
For me feeling like you have made a difference and achieved something at the end of each day.
What do you do at Citi?
I work for the KYC (Know Your Client) team which is part of the Information Services Group, which provides services to Citi’s institutional client base. KYC is primarily concerned with keeping the bank safe from the risk of money laundering and reputational risk, in tandem with meeting the requirements of our regulators. My role focuses primarily in the “refresh” department which ensures that client data is appropriately kept up to date in accordance with internal Citi policy and in-line with regulatory changes, but I am also part of remediation projects within the broader KYC sphere.
How does your role/department impact the larger organization?
My role sits closely between the investor sales department who manage client relationships, obtaining relevant regulatory information; and AML/compliance advisory teams who are at the forefront of mitigating business risk. Our role engages with a variety of stakeholders including our clients – by conducting due diligence, we can minimize the administrative burden for our whilst satisfying all necessary regulatory requirements across multiple jurisdictions.
How did you begin a career in your field?
My Master’s program focused largely on the legal contexts that multinational firms encounter and the challenges in navigating this. Major regulatory changes are defining features of the regulatory landscape Citi is a part of.
What does your day-to-day job entail and what do you like most about it?
My current role is very cross-disciplinary and no two days are the same. We liaise within our team, adhering to the processes of our department, receiving advisement from compliance/AML teams, engaging with data management teams and investor sales. My team is often a part of training for and implementing regulatory changes from across the world.
What is the best part about your work environment?
Collaboration , focus on innovation and the cross-disciplinary nature of my role makes no two days the same, and constantly shows the progression of the firm to meet client needs.
What do you enjoy most about your role?
Things are constantly changing. KYC is a very dynamic role, as regulatory requirements adapt and change, we as an organization must adapt with them. These changes allow people of all levels to be a part of innovating and streamlining our processes to be a more efficient and effective, all in the interest of providing the best experience for our clients.
What skill set does someone working in this kind of area need?
Attention to detail, a willingness to adapt and commitment to delivering results. Anyone who is dedicated and focused would fit well into this ever-changing department.
What advice would you give to someone looking to break into a career in your field?
The best thing you can have in your early career is have a good attitude and an eagerness to learn. The steepest learning curve comes at the beginning, so your approach to the challenges is what will aid you in navigating the early days.
Where can a career at Citi take you?
The sky truly is the limit. A career with Citi is dependent on the interests and ambitions of the candidate. If you have the drive to progress or your interests expand across different departments, Citi is an excellent place to facilitate this growth and movement.
What makes Citi a good place to work?
The truly global nature of my day-to-day is exciting, I can be communicating with Hong Kong in the morning, Germany in the middle of the day and New York in the afternoon. All of this makes you feel part of a bigger picture which is oriented towards gaining the best results for Citi’s clients. Additionally, Citi is very committed to the growth and development of their workforce, I have been with Citi for 1 year and have completed the first level of the Chartered Institute of Securities and Investment exams, and I am scheduled to complete the next level exams later in 2020.
Define what success means to you
Success is multi-faceted, for me, success is the balance of pursuing excellence in your daily role, with the drive and commitment to progress in the business.
Liadáin
Middle Office Operations – Risk, Compliance and Governance Analyst
Length Working at Citi: 2 Years
What do you do at Citi?
I work in the Over The Counter Trades Middle Office department which forms part of the Middle Office Operations group within the wider Security & Issuer Services division. My role within the department is to help manage and coordinate all initiatives that impact the functional teams from an operational risk, compliance and governance perspective. These tasks include, but are not limited to, audit preparation (internal, SOC1, client), due diligence visits, End User Computing management, issue / cap closures and procedural updates. I ensure the department’s control framework and associated documentation is to a high standard.
How does your role/department impact the larger organization?
Citi’s clients, predominantly large Asset Managers, outsource a number of middle and back office services to Citi for any Over The Counter Trades Derivatives holdings within their portfolios. My principal responsibility is to ensure the department’s control framework and associated documentation is to a high standard.
How did you begin a career in your field?
I came through Citi’s Graduate Programme. After 18 months working at Citi, I applied internally for the role in the Over The Counter Trades Middle Office department.
What is the best part about your work environment?
Citi has a positive working environment that encourages employees to progress and grow within Citi. You are encouraged to apply yourself outside of your day to day role, to communicate and collaborate on projects with other teams. Citi recognizes you for your hard work with Citi Awards and Recognitions.
What do you enjoy most about your role?
There is a great degree of teamwork and communication within my team. We are encouraged to be innovative and express all our ideas no matter how small so we can always be the best for our clients.
What skill set does someone working in this kind of area need?
Understanding of a wide range of derivatives instruments and financial services. Excellent written and oral communication and a strong background in Risk and Control.
What advice would you give to someone looking to break into a career in your field?
The best way someone can learn is learning from others, broadening your knowledge, putting yourself out of your comfort zone and doing the best you can each day. Always look for new ways you can upskill no matter how small. The ones who succeed are the ones who challenge themselves day in, day out to learn something new. Your enthusiasm and attitude to learn and succeed will be valuable for any department. In summary, you must have the right attitude to make it happen.
Where can a career at Citi take you?
Starting your career in Citi at entry level, you have the opportunity to discover and shadow many different roles and departments that you may find better suited to you then you were previously aware of. As Citi is a global bank, you have the possibility to apply internally to another role globally.
What makes Citi a good place to work?
Citi values employee’s professional growth. Employees are encouraged to be innovative and to express ideas to management or through an idea databases. Citi recognizes you for your hard work and for taking on projects or applying yourself outside of your day to day role. I received 2 Citi awards and recognitions all within my first year at Citi. Taking on projects outside of your daily role not only expands your network but also your skills and experience.
Define what success means to you
Doing the best you can in every task each day.
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