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Transformation Quality Assurance Review Specialist - C13

Job Req ID 21394326 Primary Location Ciudad De Mexico, Mexico Job Category Risk Management
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The Business Risk Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.


•Accomplishes results through the management of professional team(s) and department(s).

•Integrates subject matter and industry expertise within a defined area.

•Contributes to standards around which others will operate.

•Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function.

•Requires basic commercial awareness.

•Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

•Partners with the team on all new or modified processes to review through the appropriate governance routines and launch with adequate controls which can be monitored and reported.

•Ensures internal reviews and external examinations are well managed with clearly evidenced controls.

•Provided support of assigned business area by attending and participating in business meeting routines to provide control related updates to the team and learn about any new initiatives the team will need to support.

•Proactively identifies emerging risks and assists the control team with resolving control gaps and issues and helps to create corrective action plans, inclusive of root cause identification and resolution.

•Ad hoc control / audit related requests as needed.

•Actively focus on process improvement, creating efficiencies, and ensuring proactive approach and partnership to audit management

•Has the ability to operate with a limited level of direct supervision.

•Can exercise independence of judgement and autonomy.

•Acts as SME to senior stakeholders and /or other team members.

•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


•6-10 years exeperience in management, risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus . Demonstrates knowledge of in-scope business and product areas

•Project management and governance experience with demonstrated ability to achieve and exceed critical milestones. ·

•Must have a Outstanding leadership, communication, and influencing skills as this leader will work with Sr leaders, and audit partners on a regular basis.

•Ability to foster working relationships with other leaders across multiple lines of business and with support organizations, including auditors and regulators.

•Demonstrated judgement and critical thinking skills.


•Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Purpose:

The Transformation Quality Assurance Reviewer is part of the Transformation Risk & Control Mexico Team and reports to the Mexico Risk & Control Transformation Managers and the Mexico Risk & Control Transformation Head. 

The Transformation Quality Assurance Reviewer is fully dedicated to Milestone Lifecycle Management (Lifecycle includes but not limited to: define and develop a practice where committed actions scope, intent and associated evidence are agreed by all three lines of defense and to facilitate business closure), and the primary purpose of this role is to provide a documented quality review and effective challenge of Milestones, Deliverables and Activities/Tasks prior to formal submission to the Mexico Risk & Control Program Lead  and Transformation Program Office from all transformation programs as a One Bank Approach (GCB/ICG/EO&T):

Enterprise Risk Framework, Risk Identification / Appetite, Limits, Stress Testing, Risk Measurement, Monitoring, Reporting, & Escalations Wholesale Credit Framework, Retail Credit Risk Framework, Price Risk Framework, Strategic Risk Framework, Reputation Risk Framework, Operational Risk Framework, New Activities, Issue and Root Cause Identification Process, Policy Framework, Control Framework & Risk Control Self Assessment, Enterprise Risk Management Program Training, Lines of Defense Model Articulation, Legal Entity Oversight / Enhancements, R&C Data Framework & Technology Roadmap

Ensuring End-to -End involvement in the design of the test steps, artifacts, sustainability and other activities that provide certainty and assurance that Milestones are effectively and consistently being implemented, risk is being mitigated and that controls are in place to avoid recurrence

The incorporation of this role within the Transformation Program is an enabler of quality assurance of  a risk based oriented implementation of milestones for the Mexico Transformation initiative.

Key responsibilities:

•Perform all assigned Reviews in a timely fashion and following the Transformation Quality Assurance Review procedure and the operational rules defined by the TPO (Transformation Program Office) and Global Transformation Team

•Document Quality Assurance Review evidence / artifacts and assessments in the assigned TPO tools as per Transformation Quality Assurance Review Process, maintaining data integrity standards

•Report Quality Assurance Review resolution to the Mexico Risk & Control Transformation Managers and Mexico Risk & Control Transformation Head as required by the Transformation Quality Assurance Review procedure.

•Timely escalate any at risk items, failure in the design of milestones and items that could compromise the resolution of any milestone

•Socialize Quality Assurance Review final results Milestone  to the Owner, IBCO, IFCO, POC, etc

•Resolve any questions that Milestone Owner, IBCO, IFCO, POC, etc may have in regard to Quality Assurance Review (assessments, results and / or observations).

•Oversight and Challenge the Transformation program plan in order to identify and update (if necessary) adjustments or gaps

•Escalate to the Mexico Risk & Control Transformation Managers any concern from Milestone Owner, IBCO, IFCO, POC, etc resulting from the Quality Assurance Review. Escalation will be managed centrally by the Mexico Risk & Control Transformation Managers

•Actively participate in training sessions

•Actively participate in recurrent Transformation Forums

•Proactively provide feedback to the Mexico Risk & Control Transformation Managers to improve Quality Assurance Review practice

•Be fully knowledgeable in all Transformation policies and procedures related to the work streams (Accountability and Culture, Risk & Control, Compliance, Capital and Liquidity and Data), and risk and control programs.


•Risk or Control management experience, 4 to 5 years of Audit experience and / or internal control

•Preferably knowledgeable  in the Certified Internal Auditor methodology

•Knowledgeable in problem solving methodologies

•Experience processing large data files and multiple data sources to construct reports

•Experience in the Banking Industry

•Experience in Risk Management (from a second or first line of defence perspective) of any of the following Risk types:Credit Risk

Market risk (trading or non-trading),

Liquidity Risk,

Strategic Risk,

Operational Risk,

Reputational Risk


Data & Technology

Capital and Liquidity (Finance)


•At least 1 years of experience in project planning and project/program management

•Preferably experience on Global Transformation projects

•Knowledgeable in the Project Management Professional methodology


•Well-developed listening skills and a strong ability to engage at the senior management level create and articulate sense of purpose and common vision. Articulate and effective communicator, both orally and in writing with multicultural team/stakeholders.

•Goal-oriented thinker

•Strong ability to understand problems and focus on root cause analysis

•Strong interpersonal skills – including teamwork and organizational skills

•Strong written and verbal communication skills  (English and Spanish)

•Strong analytical skills and attention to detail and numbers

•Strong logical and practical mind set as solve-problem and connecting dots thinker.

•Ability to handle frustration, work under pressure with tight deadlines and unexpected requirements and priority changes

•Demonstrates solid project management skills in relation to: project plan development, dependencies identification, identify and manage stakeholders, oriented to deliverables

•Ability to follow methodologies and have limited tolerance to deviations and exceptions


•Bachelor’s degree in Administration, Engineering, Finance, Actuary, Accounting, Technology or related

•Certified Internal Auditor certification (preferable)

. Fluent in English (mandatory, since the daily work interaction is with Global teams around the Globe) and Spanish


•Proficiency in working with Excel, and Power Point presentations

•Ability to effectively provide verbal and written communications (English and Spanish) regarding risks and issues to escalate to Stakeholders and Senior Management

Ability to lead conversations with Senior Management


Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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