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Operations Support Group Manager - Tax Statement SVP

Job Req ID 23633714 Location(s) Ciudad De Mexico, Mexico Job Category Operations - Core
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The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.


  • Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
  • Design strategies that generate improvements
  • Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
  • Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience
  • Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership
  • Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
  • Negotiate internally and communicate management report to senior management, recommending next course of action
  • Participate in improvement projects with internal and external stakeholders
  • Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 10+ years of relevant experience
  • Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63,
  • Experience in management position related to Operations function
  • Experience in Finance or Banking
  • Consistently demonstrates clear and concise written and verbal communication


  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred

El Gerente de Operaciones es un puesto de nivel gerencial sénior a cargo de lograr resultados mediante la administración de un equipo o departamento, en un esfuerzo por brindar servicios de apoyo de operaciones, en coordinación con el equipo central de Operaciones. El objetivo general de este rol es garantizar la entrega perfecta de servicios de apoyo de operaciones en coherencia con los procesos y la infraestructura de apoyo de operaciones de Citi.

·Título Universitario

·Se requiere una persona estratégica con visión pro-negocio

·Seniority para discutir temas con el Senior Management

·Contar con inglés fluido (capaz de comunicarse eficazmente en una conservación de negocios)

·Experiencia laboral: profesional estratégico (experiencia de más de 10 años): conocimiento profundo de la ley de ingresos fiscales relacionados con las carteras de inversión de diferentes tipos de individuos y entidades legales, ley de impuestos sobre la renta de extranjeros y nacionales, reformas fiscales y su aplicación, así como regulaciones internacionales. Experiencia Liderando proyectos estratégicos en sus diferentes fases (diagnóstico, diseño, construcción y ejecución).

·Experiencia gerencial: Experiencia de supervisión (5-8 años): Gestión de equipos de 10 o más personas.

·Otra experiencia: profesional experimentado (5-8 años de experiencia): Conocimiento de tecnologías de la información, planificación estratégica y equipos de gestión. Conocimiento intermedio de Excel


Job Family Group:

Operations - Core


Job Family:

Operations Support


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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