IBCO People and Communication Sr. Analyst

The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze Operations information and make evaluative judgements to solve problems
• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of related business experience including at least one-year supervisory experience
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Desarrollar estrategias de comunicación a través de diferentes medios (mail, postal, cartel) detectando las necesidades de los clientes y mercado objetivo con el fin de satisfacer sus necesidades de operación y de desarrollo dentro de la unidad de negocio.
• Diseñar estrategias de comunicación específicas, planificando un estudio profundo de las necesidades, mercado objetivo y alcance de la campaña a fin de asegurar que el usuario quede satisfecho con el servicio.
• Desarrollar mensajes y formatos de comunicación multimedia (audio y video) para el envío de información de dirección, reconocimientos y actividades especiales al personal.
• Mantener actualizadas listas de distribución de mail, así como garantizar el adecuado funcionamiento del buzón departamental de la Dirección.
• Actualizar imagen de comunicación (banners, logotipos y reconocimientos), de acuerdo a las necesidades y cambios estratégicos de la Dirección.
• Realizar diseño gráfico de imágenes.
• Diseñar estrategias electrónicas de comunicación a través de Share Point identificando las necesidades de demanda de los clientes.
• Dar soporte a requerimientos en presentaciones, reportes, entregables y documentos para clientes internos y externos.
• Ejecutar las estrategias de comunicación verificando que se cumplan conforme a lo planeado para el correcto resultado y para la satisfacción de los usuarios.
• Evaluar la funcionalidad de medios internos de comunicación mediante el desarrollo de técnicas de investigación, sondeos, análisis situacionales y gráficos para detectar áreas de oportunidad, reorientar los procesos y asegurar el adecuado funcionamiento e implementación de cada uno de ellos.
• Analizar los contenidos de información y adecuarlos a los diferentes medios de comunicación mediante síntesis y selección de los datos a través de medio de comunicación correcto para su adecuada difusión y contribuir a que los mensajes sean claros y entendibles.

Deseable:

• Licenciatura en Comunicación / Diseño Gráfico

• Manejo intermedio – avanzado de Excel, cruces, tablas dinámicas.

• Manejo intermedio en realizar presentaciones efectivas en Power Point.
• Conocimientos en logística y organización de eventos presenciales y virtuales.
• Manejo de P2P y CMP

Skills:

• Excelente Networking
• Facilidad de palabra en público
• Host de eventos presenciales y virtuales
• Facilidad de comunicación verbal para motivar e invitar a colaborar

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.