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Gerente de Administración de Datos /Data Steward

Job Req ID 22556151 Primary Location Ciudad De Mexico, Mexico Job Category Project and Program Management
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The Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

  • Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
  • Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
  • Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
  • Ensures resources are assigned to project & monitor commitment.
  • Ensures change control is executed throughout project.
  • Identifies, documents, and understands project dependencies.
  • Identifies key stakeholders who participate in project scope definition.
  • Tracks actual project costs, identify variances, and reforecast project costs as needed.
  • Measures project management performance against standards.
  • Ensures appropriate project staffing levels.
  • Establishes project communication needs and create project communication plan.
  • Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
  • Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
  • Participates in the delivery of internal communications enabling the business officers to effectively service clients.
  • Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
  • Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
  • Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
  • Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
  • Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
  • Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
  • Collates communication items, investigate issues and ensure relevant communications are created in a timely clear and accurate manner.
  • Drafts and communicates any staff briefs, including system changes.
  • Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
  • Conducts ongoing research on effective mediums and tools to improve the communications.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-8 years of experience
  • Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
  • Working knowledge of call center Technologies including systems, technologies and system work practices.
  • Knowledge of HR policies and procedures.
  • Knowledge of Call Center industry.
  • Previous customer service management experience within a call center setting.
  • Tertiary qualifications desirable.
  • Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail

Education:

  • Bachelor’s/University degree or equivalent experience

La posición de Gerente de Administración de Datos/Información conlleva la responsabilidad de liderazgo y de supervisión.Proporciona dirección y liderazgo operativo/de servicios a los equipos.Aplica conocimientos disciplinarios mediante la provisión de perspectivas de valor agregado o servicios de asesoría.Puede contribuir con el desarrollo de nuevas técnicas, modelos y planes dentro del área de experiencia.Se requiere tener excelentes habilidades de comunicación y diplomacia.Generalmente, es responsable del volumen, la calidad y los plazos de los resultados finales y la responsabilidad compartida de la planificación y los presupuestos.Su trabajo afecta toda el área, y esto, con el tiempo, afecta el desempeño y la efectividad generales de la categoría de puestos/subfunciones. Aporta una completa responsabilidad de supervisión; garantiza la motivación y el desarrollo del equipo mediante un liderazgo profesional para incluir tareas como evaluación de desempeño, compensación, contratación, medidas disciplinarias y desvinculaciones, como también tareas y responsabilidades diarias.

Responsabilidades:

  • Esta función cubre a los titulares a cargo de diversas actividades de datos, incluida la administración de base de datos, análisis de datos, mantenimiento, calidad de datos y gestión de base de datos o arquitectura de base de datos/ingeniería de diseño.
  • Es responsable por seguir las pautas establecidas e identificar y resolver problemas.
  • Usa su criterio de manera independiente pero escala problemas más complejos a supervisores u otros expertos.
  • Contribuye con el flujo de trabajo o cambio y rediseño de procesos, y formar conocimientos básicos del proceso o producto específico.
  • Está a cargo de tareas de informes periódicos o administración de procesos bajo su responsabilidad.
  • Probablemente, dirige el trabajo diario de empleados de nivel júnior, sin asumir normalmente una función formal de gerencia .
  • Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia, así como supervisar de manera efectiva la actividad de otros y crear responsabilidad con aquellas personas que no mantienen estos estándares.

Calificaciones:

  • Entre 5 y 8 años de experiencia.
  • Conocimiento de analítica, ciencia de datos e implementación de soluciones.
  • Experiencia en desarrollo e implementación de estrategias analíticas.
  • Comprensión de los diversos modelos de negocios; conocimiento experto de técnicas estadísticas.
  • Conocimientos de SQL , deseable en SAS
  • Inglés intermedio
  • Licenciatura/título universitario o experiencia equivalente.

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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