BANAMEX - Coordinador Clientes ATM's Unidad Especializada (Prevención de Fraudes)

The Fraud Ops Sr Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Responsibilities:

• Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact
• Recommend and implement new work procedures and address and resolve exceptional/unusual issues
• Partner with the operation team(s) and other departments within fraud prevention and loss control
• Contribute to the development of new techniques and processes for the area or function
• Serve as an expert in fraud prevention and loss control, overseeing a segment of the workforce
• Evaluate moderately complex and varied issues with substantial potential impact
• Assume informal/formal leadership role within teams, and coach and train new recruits
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience in a related role
• Intermediate to senior level experience in a similar position preferred
• Demonstrated experience in application and development of advanced statistical models
• Proven experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Processes card transaction authorization and compensation
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

• Ensure Customer/Specialiced Unit's correct processes execution, in order to comply with productivity and efficiency standards in terms of control and/or reduction of financial losses due to fraud.
• Plan personnel coverage according to workloads, in order to guarantee the penetration levels defined in management.
• Support and advice Supervisors for the correct execution of processes, in order to guarantee customers' complete satisfaction.
• Ensure information's timely delivery to complying with audit issues in order to guarantee committed standards.
• Validate systems' correct functioning as well as timely incidents' escalation, in order to provide continuity to daily operations.
• Lead team by implementing training, motivation, feedback and performance recognition programs for each of member.
• Define and execute area's annual Voice Of Employee's survey plan in order to maintain an adequate work environment.
• Leadership of large work teams.
• Bachelor's degree completed
• Intermediate english

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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