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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

SVP - S&E&R Manila Center Lead (ROHQ - Finance & Risk Shared Services)

Job Req ID 21402882 Primary Location City of Taguig, Philippines Job Category Finance
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As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Citi Shared Services (CSS) is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations. We also deliver excellence in mission-critical, global products and local services for 84 countries. Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi’s businesses and operational units. Our diverse profile of products and services touches every Citi employee.

Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar. We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset. 90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home. Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community. We are long-standing champions of diversity, which is consistently reflected in our decisions and actions. Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.

Finance & Risk Shared Services (FRSS) is an integral business partner of the Finance organization – Controllership and Treasury – and manages diverse processes ranging from accounting, reporting, complex analytical reviews and closing our financial books. Our strategic priorities of managing risk, delivering world-class performance, and growing talent enable us to always improve and stay agile in an ever-changing world. While some might view Citi as just a financial institution, our FRSS teams rival most tech peers due to our role in enabling Finance Transformation across the organization. We strive to establish a metrics-driven culture that values innovation, automation, and end-to-end excellence. Over 95% of the FRSS workforce is based in four strategic hubs: Costa Rica, Manila, Mumbai and Tampa, and we also have a presence in other parts of Europe and North America.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Strategy & Execution and Reengineering (S&E&R) Manila Center Lead

The main objective of this role is to lead, manage and govern the FRSS Manila S&E&R related responsibilities. In the capacity of S&E&R Manila Center Lead, this role will play a strategic arm and robust executional machinery for the FRSS Manila Center Head as well as Global S&E&R Head. This role will lead, manage, and govern FRSS Strategic Priorities and ensure effective execution, communication, and reporting.


  • Lead the FRSS Manila Strategy & Execution and Reengineering team members
  • Provide strategic, project and customer management support for finance and risk transformational initiatives
  • Head Count (HC) and Reeng BoW Management: Lead financial control analysis for FRSS Mumbai including financial analytics related to strategic initiatives or ad hoc projects, headcount related reporting and analysis
  • Execution Delivery: Lead management of current performance metrics and development of future metrics across FRSS processes
  • Migration and Project Management: Oversee FRSS Manila projects management including migrations
  • Provide direction and manage compliance for all global strategic initiatives and ensure standard execution across FRSS centers
  • Lead execution of S&E&R pillars like Execution Delivery, Financial Management, HC & Reeng BoW Management, Projects and Migration Management, Relationship and Stakeholder Management, People Strategy, Organization Construct, and Business Process Reengineering
  • Drive innovation and reengineering culture in the organization


  • Education: Graduate/master’s degree
  • More than 5 years of experience in strategy and planning/finance/investment banking/operations working in large multinationals and/or top consulting firms
  • More than 5 years of project management experience and driving process reengineering
  • Prior experience of dealing with and presenting to senior leaders
  • Diverse experience across CSS functions and businesses
  • Experience in process reengineering, transformation initiative and driving value

Critical Competencies:

  • Execution focused – results-oriented with a “can do” attitude
  • Managing ambiguity and handling multiple priorities with little or no direction and meeting extremely tight deadlines
  • Excellent Excel and PowerPoint skills – advanced skills needed
  • Excellent strategic thinking capability – can “connect the dots”
  • Hands-on, willing and able to dive into details
  • Quick study – should be able to rapidly absorb the information and come out with solutions
  • Excellent interpersonal skills and team player – can work with multiple stakeholders with little/no direct authority
  • Can work in an undefined environment with limited guidance
  • Exceptional communication skills – verbal and written
  • Cultural sensitivity and ability to effectively work in virtual, remote environment

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


Job Family Group:



Job Family:

Financial Reporting


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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