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ROHQ MSS CSC Manila - Administrative Analyst II

Job Req ID 21265042 Primary Location City of Taguig, Philippines Job Category Risk Management
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The Business Risk Analyst II is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

  • Track and fully document changes for functional and business specifications; write detailed universally understood procedures for permanent records and for use in training
  • Review all updates to procedures with the analyst, team leads, and managers to identify any possible considerations that management and compliance should evaluate.
  • Break down technical process flow charts and then translate the data into easy to follow step by step procedures to complete day-to -day activities
  • Liaison with training on procedure updates to ensure items are incorporated into the training maternal for new and existing employees
  • Identify opportunities for improving business processes through information systems and/or non-system driver changes.
  • Assists in the preparation of proposals to develop new systems and/or operational changes
  • Participate in studies of new and existing programs and special projects to determine feasibility.
  • Strive to resolve problems including organizational, procedural, technical, research and analysis.
  • Develop process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service;
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 0-2 years prior experience in writing procedural documents, driving process improvements and experienced in executing change management concepts.
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Self-motivated and detail oriented
  • Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards.

Education:

  • Bachelor’s/University degree or equivalent experience

Qualifications

  • Previous office administration experience preferably within a large and complex financial services or similar organization
  • Highly proficient in Microsoft Office
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Demonstrated ability to quickly gain command of new systems
  • Self-motivated and detail oriented

    Education

    Bachelor’s / University degree or equivalent experience

    Competencies

  • Communication - Excellent oral and written communications skills; Must be articulate and persuasive.
  • Teamwork - Must be able to work in a team environment, listen and work well with others; Team-oriented, client-focused and open to different ideas/viewpoints.
  • Organizational Skills – Capable of prioritizing and multi-tasking in a dynamic, fast paced environment.
  • Strong analytical skills with follow-up and problem solving capability.
  • Ability to analyze a process and recommend ways to improve quality, controls, and efficiency.

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Controls

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Time Type:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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