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Officer - Identity & Access Management - Analyst, Philippines (Hybrid)

Job Req ID 24767295 Location(s) City of Taguig, Philippines Job Type Hybrid Job Category Technology
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As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Technology and Business Enablementteams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. We focus on enterprise resiliency and business continuity. Essentially, Technology and Business Enablement re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Trust is part of our DNA at Citi. As such, we take safeguarding our customer data very seriously. The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi’s and our clients’ assets and information. We manage information security as an end-to-end program – one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally.

Identity and Access Management (IAM)Information Security Administrator (ISA) Service Delivery is a part of Citi's Identity & Access Management group, consisting of 600+ employees located across four service centers (CSCs) in Asia, Europe and North America including 11 in-country operations. The operations is organized to have dedicated teams supporting applications utilized by different business sectors as well as platforms like CyberArk, Database, Mainframe, Active Directory, etc. Under the umbrella of the Chief Information Security Office (CISO), IAM ISA Service Delivery shares the mission to protect Citi from access management vulnerabilities and threats to key business systems.

An Identity and Access Management Analyst is responsible for administering access within a variety of banking applications and systems. The objective of the role is to manage roles and access privileges within compliance to the set Information Security policies and standards.

GIAM Analysts are expected to:

  • Demonstrate an understanding of the security layer managed through access administration in the different systems
  • Support Identity and Access Management (IAM) operation including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support
  • Learn the process modules on administering access in multiple supported systems
  • Complete access-related customer requests within operational thresholds on timeliness and accuracy
  • Provide troubleshooting support on system access related issues
  • Handle customer interactions in a manner adhering to the customer service guidelines
  • Provide on-call support as needed and scheduled support during weekends and public holidays on some occasion
  • Have good team working skills and ability to work in a fast-paced and high-volume operations
  • Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written 
  • Identify potential opportunities and concern to raise to the manager's attention
  • Raise ideas to improve security controls, customer experience, and/or process efficiency
  • Analyze and interpret request volumes to make sound judgement on day-to-day output and improve the process
  • Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency


  • Build a career in operations and technology by learning how our people, process and technology enable business and enhance security
  • Network with professionals around the globe as we collaborate across functions and geography


  • Bachelor’s Degree/University degree of any course or equivalent experience
  • Consistently demonstrates clear and concise written and verbal communication in the English language
  • Aptitude to learn a number of application and/or system at a level which one can understand how to administer access
  • Utilize Microsoft applications to create and maintain files (MS Excel, MS Word)


  • Proven excellent customer relationship management skills
  • Basic understanding of data quality, information security and cyber security risk
  • Basic understanding of Windows desktop operating systems, Mainframe and Unix server, and/or databases
  • Basic understanding of password management tool (i.e. CyberArk)

At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career in cybersecurity at a global financial institution.

Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients and believe in treating others with dignity and respect.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at | Twitter: @Citi | YouTube: | Blog: | Facebook: | LinkedIn:


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Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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