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Officer (C09) - Records Management Analyst 1 - FIXED TERM (ROHQ - Information Services Group)

Job Req ID 22593379 Location(s) City of Taguig, Philippines Job Category Operations - Services
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The Ref Data Mgmt Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.


  • Remediates data in the Clients and Security Coding systems
  • Performs trend analysis and identifying root causes Implementing or suggesting solutions based on the root cause analysis
  • Liaises with other teams globally to ensure data quality is remediated
  • Provides a high level of customer service to our internal stakeholders
  • Owns ad-hoc projects from inception through to completion
  • Provides tangible metrics to Management
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • Managing various data remediation work streams Projects Knowledge
  • Experience of maintaining client static data within a capital markets environment
  • Takes ownership of allocated work and is accountable
  • Able to identify, trouble shoot issues and ultimately escalate
  • Financial services related qualifications


  • Bachelor’s/University degree or equivalent experience

Job Background/Context:

ISG Markets Regulatory Controls performs reviews of client records to fulfil regulatory obligations and to comply with Citi standards. Regulatory Controls covers specific functions that include Professional Investor Classification for certain APAC countries, trading activity classification for Global Markets, Municipal Advisor Rule review for US, and Offshore Derivative Instruments onboarding and renewal for specific markets.

The Offshore Derivatives Instruments (ODI) Process under Markets Regulatory Controls requires fixed-term staff who will be providing assistance in fulfilling the Records Management requirements to comply with Citi policy. In 2019, the ODI process was migrated from Hong Kong Business to Regulatory Controls in Manila and as a result, the physical ODI documents were transferred to Manila along with an inventory of records. As per Records Management Policy, a reconciliation of the inventory of records against the physical documents received was required to be done. This includes scanning, cataloguing, re-filing, sorting, and uploading of documents to Citi system.

Key Responsibilities:

The role will be within Manila Markets Regulatory Controls, supporting the Offshore Derivatives Instruments (ODI) team.

Key responsibilities include:

  • Scanning, re-filing, sorting, and cataloguing of physical documents.
  • Uploading and properly tagging of the scanned copies to Citi system
  • Validating and archiving specific documents of our clients to ensure organization and accuracy of all records.
  • Submitting status update daily for tracking purposes and ensuring that targets are being met.
  • Ensuring confidentiality and integrity when dealing with sensitive information of our clients.


Job Family Group:

Operations - Services


Job Family:

Reference Data Management


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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