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CBNA O&T Transaction Services Intermediate Analyst- C10

Job Req ID 21278830 Primary Location City of Taguig, Philippines Job Category Operations - Core
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  • The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Payment team ( Clearing). The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

    • Lead and mentor a small Operation Support team (typically up to 11) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
    • Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
    • Analyze operations information and make evaluative judgements to solve problems
    • Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
    • Identify hiring needs to ensure adequate staffing
    • Serve as a backup for manager, as needed
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
    • Authorize  Clearing transactions


    • 0-2 years of relevant experience
    • Direct line management experience in  handling people for production environment preferred
    • Working knowledge of financial industry preferred
    • Proactive leadership and motivational skills
    • Proven organization and time management skills
    • Demonstrated problem-solving and decision-making skills
    • Consistently demonstrates clear and concise written and verbal communication skills
    • Knowledgeable in handling and processing  related to Checks transactions


    • Bachelor’s degree/University degree or equivalent experience


Job Family Group:

Operations - Core


Job Family:

Operations Support


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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