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AVP (C12) - DOI/SPIDER Operations, Data Management Sr. Analyst (ROHQ - ISG)

Job Req ID 22487584 Primary Location City of Taguig, Philippines Job Category Finance
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The Data Mgmt Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.


  • Assists in leading Finance, Risk, FRI and FRSS efforts to provide accurate information of the highest quality to customers, shareholders and regulators, grounded in developing and instituting the most efficient production processes.
  • Participates in defining and establishing appropriate data standards, understanding the data needs of regulatory and internal reporting, the acquisition of that data, the financial reconciliation and Data Quality measurement of that data and fixing issues at source through the Issue Management Resolution process and other transformation programs.
  • Works to ensure that functions are compliant with Citigroup Data Management Policy
  • Provides regular status updates to Senior Management and Stakeholders
  • Responsible for coordinating control activities for the reconciliations and proof functions performed daily by the group.
  • Monitors the aged general ledger accounts
  • Researches and refers open items, resolves problems, the
  • Reports on daily performance of the Transaction Authentication Function (MIFT), running daily and weekly reports, creating weekly MIS reporting, and participating in projects that affect the proof and recon functions.
  • Revises and updates department procedures is required.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5-8 years' of experience
  • Advanced Business Analyst skills and Project Management skills are preferable
  • Excellent verbal and written communication skills, be proactive and motivated individual.


  • Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Req Description:

ROHQ - ISG - DOI/SPIDER Operations, Data Management Sr. Analyst

Job Purpose:

Primary responsibility is to ensure data integrity in the Disclosure of Interest (DOI) Compliance tool, SPIDER – Securities Position, Interest Disclosure and Enterprise Reporting – and provide operational deliverables to global stakeholders in order to meet regulatory reporting requirements. This position interacts with all levels of management, including Senior Management within ICG and with other business functions, such as Compliance, Legal, Markets, Technology, and Operations. Candidate should be comfortable working in situations in which his or her role may change often, be able to maintain confidentiality, and work through the subtleties of the organization.

This role is responsible for the monitoring and managing the team's key performance indicator (KPIs), create new process controls, and strengthen the team's existing ones to ensure data quality in SPIDER at all times.

Function Background/Context:

The scope of the SPIDER application is to be a central repository of all security positions globally held by the Firm and all its subsidiaries for equity and equity-related instruments. SPIDER will allow users to monitor and report on these positions to satisfy regulatory, compliance and ad-hoc reporting needs.

The DOI/SPIDER Operations team has been mandated to ensure high level of data quality in the SPIDER application and ensure that specific regulatory reports accurately reflect Citigroup's business activities. The SPIDER application and Disclosure of Interest (DOI) reporting entails a set of tasks based on specific assumptions, jurisdiction rule sets, and process dependencies.

Key Responsibilities:

  • Works independently with Business users, Technology counterparts, and other necessary support functions within Citi to ensure data quality in SPIDER, while efficiently bringing down exception numbers by collaborating with the team.
  • Responsible for successful completion of deliverables, and initiating efficiencies and process improvement, where applicable.
  • Develops strong working relationships with key stakeholders by clearly addressing issues to achieve timely resolution.
  • Negotiates priorities and helps to resolve conflicts as soon as these arise.
  • Ensures clear lines of communications exist among stakeholders so each individual understands the issues being addressed, benefits, actions and roles/responsibilities required to meet a common goal.
  • Implements engagement review and quality assurance procedures in accordance with the team’s methodology to ensure profitable and successful execution of engagements, as measured by global goals and customer satisfaction.
  • Ensures consistent and uniform processes are employed, and initiates automation where efficiencies can be achieved in alignment to the global mandate.
  • Stays abreast of best in class practice, relevant news and internal/external changes, and ensures proper governance and controls are in place.

O&T Culture

Expected to be an example of the following principles and will be assessed and asked to demonstrate these principles where applicable during the selection process:

  • Treat everyone with dignity and respect
  • Create an environment where talent thrives
  • Act with urgency, courage and conviction
  • Inspire excellence - be the standard
  • Be accountable - own the outcome
  • Be unselfish - empower others
  • Reward results - promote meritocracy
  • Act with integrity - do what is right
  • Collaborate - be a team
  • Leadership - it begins with you

Req Qualifications:

Person Specification


  • Proven track record in client service delivery, data quality, and root cause analysis in a Business Analyst or Operations role;
  • Good understanding of Equity business and Capital Markets;
  • Sound knowledge of Traded and Derivative products;
  • Experience handling regulatory requirements applicable for the disclosure of investment holdings (ie. SEC 13F), especially during corporate actions, such as splits, mergers, spinoffs, etc.;
  • Experience working with diverse cultures and countries.


  • Data Quality and Issue management - Understanding, identifying and proactively managing issues, queries and exceptions through root cause and deep dive analysis to determine realistic options and resolutions.
  • Stakeholder Management - The systematic identification, analysis and planning of actions to engage, communicate, and negotiate with and influence stakeholders.
  • Technology Management - Managing and enabling available and emerging technologies to benefit the resolution of known issues and deliver efficiencies to current operational processes.
  • Monitor Business Processes - Managing business processes to make sure the organization delivers outputs that meet stakeholders’ needs, and organizational and regulatory requirements.
  • Value Management - Applying a structured approach to defining what value means to the organization and the Business users: allowing the needs, problems or opportunities to be defined and then enabling the review of the initial objectives to ensure the optimal approach and solution.


  • Bachelor’s degree in Business, Finance or equivalent experience;
  • Background in SQL, Oracle, advanced skills in MS Excel or other analytical tools;
  • As this is a global function, excellent command and fluency in English is required, other languages are an asset;
  • Minimum of 6-8 years working experience in a Financial Services institution;
  • Minimum experience of 5 years in a Compliance, Data Quality, Operations or Technology role;
  • High level of knowledge relating to industry standards and practices;
  • Proven leadership, problem solving and decision making skills;
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience;
  • Willing to work EMEA or NIGHT-SHIFT on rotation;
  • Willing to work occasional extended hours;
  • Willing to work either physically in the office (on-site) or remotely (work from home) on a scheduled basis.


  • Excellent interpersonal, communication and relationship management skills, with the ability to facilitate and build consensus of opinions while mitigating or resolving an issue or a conflict;
  • Ability to present best practices, new ideas, work practices and processes in a manner which fosters continuous improvement;
  • Clear pragmatism and urgency in delivering results;
  • Consistently demonstrates clear and concise written and verbal communication skills;
  • Attention to detail, time management, and accuracy is essential;
  • Keen team player and able to work as an individual and with the team;
  • Can influence peers and global counterparts to work towards shared goals;
  • Confident under pressure with a strong desire to succeed;
  • Ability to multi-task, meet tight deadlines without supervision, and organize priorities;
  • Demonstrates Citi O&T culture values.


Job Family Group:



Job Family:

Data Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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