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Securities Services Middle Office Operations Oversight in Japan (AVP) - JPN

Job Req ID 21286426 Primary Location Chiyoda, Japan Job Category Operations - Transaction Services
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·Need to communicate and serve the Japanese Clients and assist them on issue escalation and manage their expectation. Hence speaking fluent Japanese is required.

·Need to understand the Securities Services Operations of Japanese market practice, process and requirement

·Need to have good communication and interpersonal skills in order to manage the external and internal stakeholders.

·Review and sign off daily deliverables

·Development of strong client relationships, resolving client queries timely and accurately

·Proactively manage SLAs / KPIs (escalating any issues internally / externally as required)

·Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements

·Owning and taking responsibility for complex issues and resolution to closure

·Act as technical and knowledge resource to the team/business unit

·Participate in the development, testing and implementation of new systems and products

·Lead projects to optimize operational efficiency and improve quality

·Assist with planning and management of all relevant project work

·Set and maintain standards of personal and professional performance / behavior; ensuring accountability and adherence to company policies and procedures

·Coaching and supporting other team members

·Perform various processing functions in related to Middle Office services including monitor non-stp transaction

·Ensure timely and accurate delivery of transaction processing for custody and accounting to fulfill internal and external obligations

·Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery

·Participate in system and client testing to implement global strategy and fulfill business needs

·Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals

·Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction

·Initiate and streamline process relating to controls, productivity and regional service enhancements

·Identify and resolve business/technical issues together with ASPAC branches and system support group

·Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting


·Monitor errors, complaints and near misses. Record as appropriate in the Incident Report or Operation Risk Event portal

·Ensure documentation exists for any client-specific procedures and complete timely reviews per policy

·Ensuring 100% adherence to SOC1, funds’ offer documentation, procedures, policies and guidelines

·Ensure all operational controls are observed by the team and where opportunity exist, improve to reduce overall risk exposure


Job Family Group:

Operations - Transaction Services


Job Family:

Fund Accounting


Time Type:


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