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First Line Client Specialist (Trade Support Specialist / AVP) - JPN - Markets

Job Req ID 22552675 Location(s) Chiyoda, Japan Job Category Institutional Sales
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First Line Client Specialist is a new role that will sit within the business part of the Client Facilitation Team within Corporate Sales and Solutions, with dual accountability to the designated sales product or regional head. This is a critical role that will equally improve both the ‘First Line of Defence’ (FLOD) and the Client Experience through:
• Improving the ease of doing business for clients by having a focussed, knowledgeable team able to provide cross product solutions to recurring issues
• Remove the administrative burden from sales enabling the sales-force to focus on true value add and client engagement
• Drive improvements to internal efficiency (e.g. KYC) through a centralized client service and support team able to both diagnose issues and identifying potential solutions
• The reduction of manual intervention e.g. improved STP, through the remediation of data and hierarchies (coverage & risk)

Key Responsibilities

·Proactively support sales to manage the ‘First Line of Defence’

·Client on-boarding and maintenance, including preparation of KYC documents and client outreach:
-Ensure new clients or client accounts are requested, prioritised and set-up in a timely fashion

·Ensuring client set-up is accurate and right first time:

-eComm, Risk or Operational Platforms

·Proactively mitigating client impact whilst enhancing the client experience

·Ensuring post-trade processes are managed efficiently and effectively such as:
-Prompt resolution of booking issues causing operational issues
-Prompt resolution of settlement issues and margin disputes etc.,

·Monitoring of the desks first line controls such as:
-Minimizing credit line breaches
-Ensure credit facilities are sufficient and maintained to support trading

·Act as a point of escalation and own resolution of operational issues between sales and support functions

·Diagnose the root causes as issues arise and identify both tactical and strategic solutions owning the delivery

·Prompt escalation and resolution of client issues


· Minimum 3 years of experience in Markets business, Operations, Risk, Client On-boarding, Middle Office, or any business support function.
· Understanding of Markets Products or Financial Degree
· Some experience working in a financial organization may help skills

· Proficient with Microsoft Office, Bloomberg or credit risk and settlement systems
· Excellent interpersonal and communication skills
· Superior quantitative / problem-solving skills
· Some knowledge of the products, clients and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help.
· Good understanding of Client Marketing needs Qualification

· Bachelor’s degree (or equivalent)

· Fluency in Japanese language (both written and spoken) and business English


· Self-motivated, innovative, results-oriented individual
· Highly organized individual with special attention to detail
· Strong time management / prioritization skills with ability to manage multiple competing priorities and deadlines at any given time
· Ability to work effectively both individually and within a team environment, and to interact professionally with other departments


Job Family Group:

Institutional Sales


Job Family:

Institutional Sales Support


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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