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VP TTS India Trade Services operations

Job Req ID 21291942 Primary Location Chennai, India Job Category Operations - Transaction Services
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  • Facilitate alignment of the operations area with focused technologies and processes.
  • Serves as analytical and/or procedural expert representing the unit on cross-functional operational project deliverables.
  • Resolve complex problems where analysis of situations or data requires an in-depth evaluation of basic customer requirements, operations and business processes.
  • Lead strategic projects for India Trade Services. Partner with Global and Regional teams on processes where necessary.
  • Manage Operations Risk and Control Exceptions.
  • Optimize processes, Review Sanction screening and AML exceptions.
  • Gather data for conducting meaningful analysis to reduce Manual Touch Points and increase Straight-Through Processing.
  • Create a Trade delivery platform for the India business which meets the requirements of the TTS Business and ensure that the MWBs of TTS Client operations are met
  • Interact and collaborate with business/product partners, geography partners and regional functions for improving operating frame, resolving issue, innovating new services and maximizing the quality of service and client experience.
  • Ensure that expense budgets are met through various productivity initiatives.
  • Building up HR & Talent strategy for a strong and diverse team.
  • Setting the strategy and goals/priorities aligned with franchise and regional functional strategies for the Trade business.
  • Partner with peer groups across the organization to create a world class Trade delivery platform
  • Implement a proactive risk & control frame.
  • Maintain close interaction with regulators and ensure a seamless execution of the dynamic changes in the regulatory environment
  • Manage human, system and other resources to maximize quality and quantity of service.
  • Be the agent of transformation of existing structure into a more productive, efficiently controlled, more digitalized/less human dependent and metrically managed one. 

Key Competencies:

  • Has in-depth knowledge of the Trade business
  • Recognized as a senior Operations manager by customers,
  • Knowledge of accounting principles and the ability to understand how financial transactions affect the operating systems/GL
  • Familiarity with the end-to-end Trade transaction lifecycle
  • Strong interpersonal and communication skills with the demonstrated ability to lead transparently at an advanced level
  • Strong project, analytical, and investigations skills
  • Proven ability to present complex ideas, negotiate and influence senior leaders across diverse functions
  • Highly organized and able to manage resources and delegate workflow
  • Successful track record leading projects and delivering superior results
  • Ability to work remotely in a team environment
  • Recognized as a Change leader
  • Strong problem solving skills and demonstrated ability to resolve issues that have impact beyond one’s own area.
  • Strong understanding of Credit process and factory revenue flows.
  • Proven strong people management skills
  • Proven accountability and ownership of E2E processes and programs
  • Best practice sharing within the region and countries


    Knowledge and Experience:

  • The role requires thoughtful and progressive leadership with an ability to communicate effectively and constructively at all levels.
  • Outstanding relationship skills - ability to partner and work collaboratively with all groups, developing productive and trusted relationships, and advisory with business leaders and with TTS Global team colleagues both regionally and globally.
  • Strategic thinking and planning - significant time will be dedicated to forging strategic alliances, cultivating relationships and contributing value to business reviews.
  • Analysis and decision making - able to identify and understand the primary issues, problems and opportunities and develop appropriate solutions.
  • Able to influence at all levels without formal reporting lines
  • Self-starter - positive, energetic and able to prioritize appropriately and act decisively.
  • 12+ years of experience in managing people, processes and clients
  • Bachelor's Degree in related field or equivalent in experience
  • 5+ years Client Delivery/Operations Management experience, particularly in a manager of managers role
  • Project management/execution and delivery experience. Experience in delivering results and meeting financial plans
  • Successful experience in managing transformation, reengineering and centralization of Branch operations processes in one or various processing centers.
  • Proven track record of successfully streamlining processes
  • Strong interpersonal/relationship and influence skills
  • Demonstrated ability to measurably improve cycle time and overall efficiency
  • Demonstrated ability to improve satisfaction levels of business partners w/quality of service/delivery
  • Ability to develop and sustain positive business partnerships that share client, market, and business accountability
  • Ability to influence organizational change
  • Exceptional organization and process management ability
  • Customer orientation with a commitment to quality


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:


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