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Career Opportunity

Transaction Services Representative

Locations: Chennai, Tamil Nadu Job Function: Global Transaction Services Employee Status: Careers Job ID: 19029006
  • Primary Location: India,Tamil Nadu,Chennai
  • Education: Master's Degree
  • Job Function: Operations - Core
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19029006

Description


Core Responsibilities:

  • Process customer instructions of trade settlements & Corporate Actions
  • Track and Work within the required productivity and error limit
  • Manage different work queues and assist with the production of department MIS and reporting

Day-To-Day Responsibilities:

  • Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated timeframes, if required
  • Follow through tasks and take ownership to ensure they are completed to the required standards
  • Adhere to policies, standard framework decided stated by the company to meet client need

Key Deliverables:

  • Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
  • Timely and accurate processing and customer resolution
  • Timely escalation on incomplete/delayed processing

Qualifications


Experience:

  • Post Graduate with minimum 3 years of experience in banking operations
  • Exposure to Investment Operations would be preferred
  • Exposure to trade settlements & Corporate Actions would be an added advantage

Skills:

  • Flexible to work in any shift
  • Excellent written and spoken English skills
  • Strong and proficient in knowledge source to help guide and navigate associates
  • Extensive knowledge of risk & controls to resolve first level escalated inquiries
  • Proficiency in typing
  • Demonstrates collaborative competency