Skip to main content


Operational Risk Manager

Job Req ID 23692279 Location(s) Chennai, India Job Category Risk Management
Apply Now

The Operational Risk Manager provides operational/service leadership and direction to our Operations partners. Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally, has responsibility for volume, quality, timeliness of end results and shared responsibility for planning. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.


  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

  • Looks for ways to improve the current process and share best practices with senior leadership.

  • Participates in senior leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.

  • Assists senior level management in gathering data and information for executive level reporting and to take ownership of specified projects and tasks.

  • Builds trusted internal and external customer relationships.

  • Has the ability to operate with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy.

  • Acts as SME to senior stakeholders and /or other team members.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

  • This position will work NAM Central or Eastern Time Zone Hours

  • This position will be responsible for:

    • All aspects, globally, of Mandatory Absence. This will position will be the MAC (Mandatory Absence Coordinator) for CGW Ops.

    • Balance Sheet Exception Reporting (BSER) Maker/Checker activities.

    • Policies, Standards, Procedures (PSP), for NAM and LATAM regions.

    • Regulatory Change Management, for NAM and LATAM regions, on an as needed and interim coverage basis.

    • Audit Management, for NAM and LATAM regions, on an as needed and interim coverage basis.


Overall 12+ years of experience with:

  • 5+ years of Financial Crimes, AML Investigations, Audits, Regulatory Change Management or Operational Risk experience

  • Minimum 1 years of Operational Experience including delivering in a high volume, goal-based production/operations-based environment


  • Bachelor’s/University degree or equivalent experience

Working Hours: 8:00 AM - 5:00 PM (EST) equivalent to 5:30 pm - 2:30 am (IST)

Additional Responsibilities:

  • This position will work Eastern Time Zone Hours

  • MAC - Global Mandatory Absence Coordinator

  • BSER - Balance Sheet Exception Reporting Maker/Checker work

  • Regulatory Change Management coverage

  • Audit Management Coverage


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs