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Applications Support Sr Manager - C13

Job Req ID 23701925 Location(s) Chennai, India Job Type Hybrid Job Category Technology
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We live in an increasingly complex world.  Companies these days are either born global or are going global at record speed.  Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives.  Citi is a bank that’s uniquely positioned for this moment.  Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot.

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Enterprise Operations and Technology(EO&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team as Vice President, Application Support - Hybrid (Internal Job Title: Vice President – C13) based in Chennai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • We empower our employees to manage their financial well-being and help them plan for the future.

  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

  • The Systems Ops Sr Manager accomplishes results through the management of professional teams and departments. Integrates subject matter expertise in Supply Chain Operations / Enterprise Procure to Pay Applications and industry expertise.

  • Primarily Business application management for global standard enterprise application, tracking portfolio of development initiatives, programs, risks, and issues within the milestone process which is reported to the Business Heads, and has high visibility across senior Business managers.

  • Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning.

  • Work with Project Managers, Global stakeholders and cross functional team for enhancements and change request to address Legal/Regulatory, Safety & Soundness and Correction Action plan related efforts

  • Represent team in strategic, operational and tactical meetings providing feedback, direction and follow up ensuring that accurate and detailed information is available when business will evolve.

  • Leverage knowledge on Oracle eBusiness suite of products, work on integration with banking/payment systems  and payment automation solutions

  • Plan and deliver techno-functional aspects of integrations, coordinate efforts with cross functional teams to deliver high quality solutions for complex integrations

As a successful candidate, you’d ideally have the following skills and exposure:

  • Strong functional knowledge on Oracle ERP Procure to Pay (P2P) suite of modules like Accounts Payable, Internet Procurement/Purchase Order, expense General Ledger, Fixed assets in Version R12.2.9+ environment

  • Strong knowledge on techno-functional aspects of integrations, ability to work with cross functional teams to delivery high quality solutions for complex integrations.

  • Provide Solution leadership to address Business / Operational requirements, Risk and Control requirements on a timely manner

  • Knowledge on Oracle P2P integration with banking/payment systems  and payment automation solutions

  • Good Knowledge on payment processes/Oracle workflows

  • Have experience in electronic invoices processing, digitization and workflows

  • Experience in SDLC full cycle, Oracle AIM documentations and expertise on business analysis

  • Good knowledge on SQL/PL SQL queries

  • Ability to embrace and master new technologies and changing processes.

  • Can work independently with minimal supervision is required, as well as ability to work effectively in a team-oriented atmosphere


  • Bachelor’s/University degree, Master’s degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today


Job Family Group:



Job Family:

Applications Support


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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