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Client Remediation Group Manager –Controls and Governance

Job Req ID 22470669 Primary Location Charlotte, North Carolina; Jacksonville, Florida; Atlanta, Georgia; Elk Grove Village, Illinois; Irving, Texas Job Category Marketing
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The Program Mgt Sr Lead Analyst is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

  • Accountable for management of complex/critical/large professional disciplinary areas
  • Oversees and designs MIS solutions for audits, issues validation and regulatory data validations.
  • Develops and maintains a suite of management information (i.e. reporting) across a broad range of Issue Management programs, projects and Citi systems.
  • Manages and maintains presentation support (i.e. governance reporting); including data compilation, research, summarization, and publication.
  • Lead and support Management Information Systems (MIS) responsibilities and initiatives within USRB; Management Information (MI), and Governance Reporting (presentations). 
  • Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.
  • Responsible for managing the execution of projects including business process engineering, automation, technology and new partner launches.
  • Provide expertise and guidance related to program management processes and policies, oversees the work of the program management team, and works with other department leaders to define, prioritize, and execute projects and programs.
  • Responsible for ensuring the proper controls are in place and processes are well documented and monitored on a regular basis.
  • Contributes to the campaign technology/automation roadmap, strategy and tactical implementation for Marketing .
  • Identify program requirements, activities and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute.
  • Responsible for managing a team of program managers.
  • Responsible for managing, tracking and coordinating multiple projects and resource planning.
  • Responsible for risk and issue management, reporting on project metrics and prioritization process.
  • Run the project steering committee ensuring all stakeholders are well informed of active projects and project prioritizations are aligned with company and department strategies.
  • Provide metrics on teams and project performance to ensure the growth and development of the team as well as providing a foundation for making data-driven decisions.
  • Develop key dashboards and communication plans to keep all parties up to date regarding project statuses and issues.
  • Responsible for providing a single source for project management for new partner launches for the Marketing organization.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 10+ years of experience
  • Excellent planning, forecasting, reporting and analytical skills.
  • Expertise in Waterfall, agile and process improvement methodologies.
  • Expertise with project management tools such as MS Project, JIRA, Sharepoint, etc.
  • Knowledge of private label credit cards and consumer finance a significant plus.


Education:

  • Bachelor’s/University degree, Master’s degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Marketing

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Job Family:

Marketing Program Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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