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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Mortgage Underwriting Ops Support Mgr VP- Distributed Retail Fulfillment

Job ID 20229525 Primary Location California, O'Fallon, Missouri, Tucson, Arizona, Texas, Florida, Missouri, Michigan, Illinois, Belleville, Michigan, Arizona, New York, New York, North Carolina; Job Category Mortgage
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The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of Underwriting teams or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Manage professional Underwriting teams and departments through delegation of tasks and responsibilities
  • Partner with other functional owners to develop and implement Underwriting Strategy
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
  • Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
  • Create and develop budget, policy formation and short-term resource planning
  • Manage occasionally complex and varied issues with significant departmental impact
  • Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
  • Provide evaluative judgment based on analysis of information in complicated and unique situations
  • Ensure essential procedures are followed and contribute to the defining standards
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Qualifications:

  • 6-10 years of experience with background in Financial Services Industry Leadership. (Retail Underwriting Leadership)
  • Extensive knowledge of Retail Mortgage, Credit Policy and Underwriting
  • Working knowledge of Regulatory Guidelines and Quality Expectations
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Proven organization and time management skills
  • Consistently demonstrates clear and concise written and verbal communication skills


Education:

  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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