HR Connect Operations Support Analyst

Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills in analysis, problem solving, and communication to Citi’s HR Connect Operations Support Team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The HR Connect Operations Support Analyst EUR & MEA will provide support through data analysis, quality assurance, project management, process reengineering and improvement in the context of a multi-country EUR & MEA HR & HR Connect internal standard operating model. The responsible person will also drive change through engagement in global/regional initiatives (platform conversions, implementations), identifying automation and efficiency opportunities in the process, and evolving the means by which HR Connect delivers support.

What you’ll do

• Lead the operational readiness activities to prepare the HR Connect teams for potential inquiries as a result of the implementation HR global and regional initiatives.

• Provide recommendations for and monitor to completion of HR and HR Connect process and policy improvements using operational metrics, survey results, and other key performance indicators  

• Create and facilitate employee development actions such as New Hire Training and ad hoc training sessions to increase performance

• Complete quality reviews for inquiry cases. Identify trends and solutions to achieve quality goals. Coach agents to improve performance.

• Provide insights and observations into scheduled and adhoc workforce reports. Create and deliver presentations to HR Connect Leadership   

• Provide expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit

• Maintain regional HR Connect procedures. Ensure procedures are updated timely as needed.  

What we’ll need from you

• Bachelor’s degree/University degree or equivalent experience

• 3+ years of relevant experience 

• Fluent English language skills

• Intermediate Advanced proficiency in Microsoft Excel, Word, PowerPoint, Workday and ServiceNow

• Excellent communication skills

• Proven organization and time management skills

• Demonstrated problem-solving , analytical and decision-making skills

What we can offer you

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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