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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Client Service Officer

Job Req ID 21283484 Primary Location Bucharest, Romania Job Category Customer Service
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We are looking for a dynamic new joiner to our Citi Service Team of Treasury and Trade Solutions (TTS) Client Operations.

Who we are?

Citi's Treasury and Trade Solutions (TTS) team is a leading provider of cash management and trade solutions to financial institutions, corporate and public sector clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.

The position is located in Bucharest and it provides great opportunity to use your interpersonal skills and business acumen to work with regional & local teams in a inspiring multinational environment.

In this position you will use and expand your experience and professional skills for the following responsibilities:

  • Provide post-sales operational support for ICG customers for specific TTS products
  • Ensure customer queries are answered in the most efficient way possible.
  • Work with CSOs and other business partners locally and globally to obtain answers/solutions for their clients’ queries, irrespective of client’s location
  • Ensure incoming enquiries into the local team are dealt with in an efficient and effective manner.
  • Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required.
  • Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the customer.

The ideal candidate for this position possesses the following qualifications and skills:

  • Minimum 1 year banking experience. Experience in Customer Services. Qualifications in finance / operations / banking discipline would be advantageous.
  • Excellent communication skills : verbal and written, both local language and English (experience in business/financial environment)
  • Proven ability to understand and interpret statistics and metrics
  • Build relationships easily
  • Ability to plan and organize efficiently (prioritize)
  • Excellent problem solving skills
  • Proven investigative, analytical and risk management skills

What we offer:

  • Career management and mentoring by senior colleagues and leaders
  • Continuous development opportunity at an industry leading global organisation, with more than 2oo years history
  • Inclusive and friendly corporate culture where gender diversity and equality is widely recognized
  • Flexible work arrangements in an organization that acknowledges life - work balance
  • Opportunity for an international career
  • A socially active team and communities with diverse networking opportunities
  • A supportive workplace for professionals returning to the office from childcare leave
  • Competitive compensation package

Your journey with Citi begins here – apply now!


Job Family Group:

Customer Service


Job Family:

Institutional Customer Service


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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