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Tech & Netwk Build Associate

Job Req ID 21307345 Primary Location Bogotá, Colombia Job Category Implementation
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Tech and Business Analyst

Implementation is in charge of the set-up, delivery and training of cash solutions to TTS customers. Implementations coordinates different points and areas required to complete the on boarding process of the customer to the tools provided, makes follow up to each activity and review it is performed adequately in order to provide a good experience to the client regarding this process.

  • Willing to work with technology
  • At least 5 years of experience in jobs in the industry or in BPO for technology processes
  • Knowledge in payment and collections tools
  • Knowledge in Project Management
  • Spanish and English
  • Planning and organization
  • Creativity to problem solving
  • Good interpersonal relations
  • tools

    KEY RESPONSIBILITIES

  • Manage end to end implementation process for the different cash tools provided to TTS customers
  • Make follow up to the different activities, own and external to guarantee they are executed timely and correctly.
  • Review initial set up is correctly before deliver tools to customers
  • Communicate constantly and accurately to the customer the project status and the finalization of each milestone within the project
  • Keep CRM updated, regarding status and documentation.
  • Train all the personnel required by the customer in the use of the tools provided
  • Act as the point of contact to the customer during the different phases of the project.    Identify and escalate any issue that may come up during the process
  • Follow defined process for each product group.
  • Be updated in the product changes and improvements, and document them if required.

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Job Family Group:

Implementation

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Job Family:

Technical & Network Build

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Time Type:

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