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Transfer Agency Investor Services officer

Bertrange, Luxembourg

Job Req ID 21287877
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Overview

Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity

  • Analytical
  • Adaptable
  • Logical
  • Quick-thinking
  • Multi-tasker
  • Efficient

Responsibilities

Job Background/ context:

The Transfer Agency maintains the share/unit holder register of Funds administered by Citibank Luxembourg. The Funds (domiciled in Luxembourg or offshore) have different legal structures (UCITS, UCI, SIF) and are long funds, master/feeder structures, etc.

General Type of Work          

Management of the day to day repsonsilbities of each team member   

Coaching and development of team members      

Develops a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based.

Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.

Specific Type of Work          

Client interfacing

Be the first point of contact for the Fund Share/Unit holders 

Be the first point of contact for the Fund Promoters and Management Companies

Ensure proper communication with other Departments         

Query management and issue resolution, in conjunction with the other teams of the Department        

Represent the Transfer Agency Department in client meetings (Board meetings, Service Reviews, …)

Represent the Transfer Agency Department in internal committees, working groups            

Maintain KPI and client logs  

Implementations & Projects

Lead new (sub-)fund implementations, including prospectus review and process set-ups    

Lead the implementation of new distributors         

Participate in the change management process for existing funds, including log maintenance, follow-up and implementation             

Write BRD (business requirement document)       

Train the transfer agency teams on the new funds, processes              

Lead fund events such as mailings, fund mergers, etc          

Assist/take a leading role in the various departmental projects             

Transaction processing, execution and settlement for AI and high value institutional funds

Assist Dealing team when needed with transaction processing, execution and settlement.  

Completion of checklists, including end-of-day controls        

Processes and procedures

Continuous focus to improve / automate processes

Maintain departmental procedures up-to-date       

Perform function in line with the departmental procedures and Citi policies          

Maintain the Fund and Distributor Operating Memoranda up-to-date    

Take full ownership of the issue log for the clients in charge.

Development value:

Opportunity to work within a multi-business global relationship in a demanding and ever-changing environment.

Opportunity to develop strong working relationship with other departments within the organization.     

Opportunity to develop strong working relationship with external clients.

Opportunity to develop Fund Industry knowledge. 

Easy access to training opportunities.   

Knowledge/Experience:

Minimum of 5 years relevant work experience       

Basic KYC / AML knowledge 

Understand capabilities of product internally/externally         

Expertise in Transfer Agency

Exposure to projects with some external visibility  

Develop product/industry/regional experience       

Awareness of other products outside individuals Business Unit            

Work under guidance from Seniors to contribute to new business organisation, transition development and execution       

Perfect understanding of fund industry  

In-depth understanding of fund regulations

Skills:

Technical Skills

Good working knowledge of Microsoft Office (Word, Excel, Access…)

Good working knowledge of TA system

Language Skills

Strong written, verbal and listening skills in English 

Good command of at least one other language (i.e. French, German etc.)

Soft Skills and Behaviours

Strong interpersonal skills and sense of teamwork.

Able to deal staff across departments.

Strong presentation skills, be able to speak up.

Strong sense of initiative.

Lead by example, demonstrating integrity in decisions and actions.

Challenge the status quo and traditional thinking.

Committed to self-improvement.

Hold self and others accountable for results.

Put long-term interests above short-term gain and escalate issues when necessary.

Develop strategies that contribute to sustainable business growth.

Inspire creativity and communicate the need for change.

Demonstrate the desire and capacity to lead and influence.

Respect CITI Principles and Values by acting accordingly

Qualifications:

Strong background (Min. BAC +4 or Master in Economics, Accounting, Finance, Management or other relevant field of studies or equivalent professional degree (CFA, CA…)          

Minimum of 5 years work experience    

Competencies:

Problem Solving  

Makes evaluative judgments based on the analysis of factual information.           

Expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.           

Leadership / Management  

Possible supervisory responsibilities     

A strong sense of initiative, creativity and ability to work independently

Attention to detail   

Ability to meet reporting and project deadlines.     

Understand the firm: people, roles and responsibilities.        

Support organizational change and build relationships across the organization.   

Set clear/measurable goals.  

Collaborate with others and value diverse perspectives.       

Influence decisions without having direct authority.

Prioritize effectively and make decisions in a timely manner 

Impact and Accountability  

Limited but direct impact on the business through the quality of the tasks/services provided.               

Impact of the job holder is restricted to own job.    

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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    strong diverse employees

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  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Get inspired and hear what employees who started their careers in Operations have to say about Citi

Fiona

Cash and Trade processing Group Manager (SVP)
Length Working at Citi: 12 years

Learn more

What do you do at Citi?

I am responsible for the oversight and BAU of the various functions we have within FX, Confirmations, Settlements and Post Settlements. We service the Global FX/MM/Options Businesses across multiple Legal Vehicles. My main area of focus is Risk and Control and People Development.

How does your role/department impact the larger organization?

FX is a key partner to the various Products Citi support and we are key to the liquidity in the Global Markets.

How did you begin a career in your field?

Having worked in a Cash Office, and then in a Bank, I enjoyed Financial Services and that led me to Citi.

What does your day-to-day job entail and what do you like most about it?

My day is always busy between calls, dealing with queries from staff, our internal partners and often from the clients we support. I spend a lot of time focusing on Risk and Control, given the high volumes of transactions we do on a daily basis.

What is the best part about your work environment?

The teamwork and comradery we have within FX. We work hard but we have fun while we do it.

What do you enjoy most about your role?

For me it is the people I work with, they are a very talented, dedicated group who work collectively to achieve our goals. They are the reason I have remained in FX for so long.

What skill set does someone working in this kind of area need?

Ability to communicate effectively, teamwork, attention to detail, client service skills, adaptability and resilience.

What advice would you give to someone looking to break into a career in your field?

Be prepared to work hard and adapt to change.

Where can a career at Citi take you?

A career in Citi can take you wherever you want to go if you are prepared to work hard and take on roles/tasks that take you from your comfort zone.

What makes Citi a good place to work?

Citi has great benefits but more importantly a great community and people to work with.

Define what success means to you.

For me feeling like you have made a difference and achieved something at the end of each day.

Gareth

KYC Analyst
Length Working at Citi: 1 Year

Learn more

What do you do at Citi?

I work for the KYC (Know Your Client) team which is part of the Information Services Group, which provides services to Citi’s institutional client base. KYC is primarily concerned with keeping the bank safe from the risk of money laundering and reputational risk, in tandem with meeting the requirements of our regulators. My role focuses primarily in the “refresh” department which ensures that client data is appropriately kept up to date in accordance with internal Citi policy and in-line with regulatory changes, but I am also part of remediation projects within the broader KYC sphere.

How does your role/department impact the larger organization?

My role sits closely between the investor sales department who manage client relationships, obtaining relevant regulatory information; and AML/compliance advisory teams who are at the forefront of mitigating business risk. Our role engages with a variety of stakeholders including our clients – by conducting due diligence, we can minimize the administrative burden for our whilst satisfying all necessary regulatory requirements across multiple jurisdictions.

How did you begin a career in your field?

My Master’s program focused largely on the legal contexts that multinational firms encounter and the challenges in navigating this. Major regulatory changes are defining features of the regulatory landscape Citi is a part of.

What does your day-to-day job entail and what do you like most about it?

My current role is very cross-disciplinary and no two days are the same. We liaise within our team, adhering to the processes of our department, receiving advisement from compliance/AML teams, engaging with data management teams and investor sales. My team is often a part of training for and implementing regulatory changes from across the world.

What is the best part about your work environment?

Collaboration , focus on innovation and the cross-disciplinary nature of my role makes no two days the same, and constantly shows the progression of the firm to meet client needs.

What do you enjoy most about your role?

Things are constantly changing. KYC is a very dynamic role, as regulatory requirements adapt and change, we as an organization must adapt with them. These changes allow people of all levels to be a part of innovating and streamlining our processes to be a more efficient and effective, all in the interest of providing the best experience for our clients.

What skill set does someone working in this kind of area need?

Attention to detail, a willingness to adapt and commitment to delivering results. Anyone who is dedicated and focused would fit well into this ever-changing department.

What advice would you give to someone looking to break into a career in your field?

The best thing you can have in your early career is have a good attitude and an eagerness to learn. The steepest learning curve comes at the beginning, so your approach to the challenges is what will aid you in navigating the early days.

Where can a career at Citi take you?

The sky truly is the limit. A career with Citi is dependent on the interests and ambitions of the candidate. If you have the drive to progress or your interests expand across different departments, Citi is an excellent place to facilitate this growth and movement.

What makes Citi a good place to work?

The truly global nature of my day-to-day is exciting, I can be communicating with Hong Kong in the morning, Germany in the middle of the day and New York in the afternoon. All of this makes you feel part of a bigger picture which is oriented towards gaining the best results for Citi’s clients. Additionally, Citi is very committed to the growth and development of their workforce, I have been with Citi for 1 year and have completed the first level of the Chartered Institute of Securities and Investment exams, and I am scheduled to complete the next level exams later in 2020.

Define what success means to you

Success is multi-faceted, for me, success is the balance of pursuing excellence in your daily role, with the drive and commitment to progress in the business.

Liadáin

Middle Office Operations – Risk, Compliance and Governance Analyst
Length Working at Citi: 2 Years

Learn more

What do you do at Citi?

I work in the Over The Counter Trades Middle Office department which forms part of the Middle Office Operations group within the wider Security & Issuer Services division. My role within the department is to help manage and coordinate all initiatives that impact the functional teams from an operational risk, compliance and governance perspective. These tasks include, but are not limited to, audit preparation (internal, SOC1, client), due diligence visits, End User Computing management, issue / cap closures and procedural updates. I ensure the department’s control framework and associated documentation is to a high standard.

How does your role/department impact the larger organization?

Citi’s clients, predominantly large Asset Managers, outsource a number of middle and back office services to Citi for any Over The Counter Trades Derivatives holdings within their portfolios. My principal responsibility is to ensure the department’s control framework and associated documentation is to a high standard.

How did you begin a career in your field?

I came through Citi’s Graduate Programme. After 18 months working at Citi, I applied internally for the role in the Over The Counter Trades Middle Office department.

What is the best part about your work environment?

Citi has a positive working environment that encourages employees to progress and grow within Citi. You are encouraged to apply yourself outside of your day to day role, to communicate and collaborate on projects with other teams. Citi recognizes you for your hard work with Citi Awards and Recognitions.

What do you enjoy most about your role?

There is a great degree of teamwork and communication within my team. We are encouraged to be innovative and express all our ideas no matter how small so we can always be the best for our clients.

What skill set does someone working in this kind of area need?

Understanding of a wide range of derivatives instruments and financial services. Excellent written and oral communication and a strong background in Risk and Control.

What advice would you give to someone looking to break into a career in your field?

The best way someone can learn is learning from others, broadening your knowledge, putting yourself out of your comfort zone and doing the best you can each day. Always look for new ways you can upskill no matter how small. The ones who succeed are the ones who challenge themselves day in, day out to learn something new. Your enthusiasm and attitude to learn and succeed will be valuable for any department. In summary, you must have the right attitude to make it happen.

Where can a career at Citi take you?

Starting your career in Citi at entry level, you have the opportunity to discover and shadow many different roles and departments that you may find better suited to you then you were previously aware of. As Citi is a global bank, you have the possibility to apply internally to another role globally.

What makes Citi a good place to work?

Citi values employee’s professional growth. Employees are encouraged to be innovative and to express ideas to management or through an idea databases. Citi recognizes you for your hard work and for taking on projects or applying yourself outside of your day to day role. I received 2 Citi awards and recognitions all within my first year at Citi. Taking on projects outside of your daily role not only expands your network but also your skills and experience.

Define what success means to you

Doing the best you can in every task each day.

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