Transfer Agency Investor Services officer
This role is for an Investor Services officer within the Transfer Agency. The individual interfaces with and provides high quality services to the Fund Share/Unit holders as well as to the Fund Promoters, the Fund Management company and Fund Portfolio Managers. The Investor Services officer will report into a Section Manager of the Transfer Agency Operations Team Luxembourg.
The Transfer Agency maintains the share/unit holder register of Funds administered by Citibank Luxembourg. The Funds (domiciled in Luxembourg or offshore) have different legal structures (UCITS, UCI, SIF) and are long funds, master/feeder structures, etc.
Management of the day to day responsibilities of each team member
Coaching and development of team members
Develops a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based.
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
Specific Type of Work
Be the first point of contact for the Fund Share/Unit holders
Be the first point of contact for the Fund Promoters and Management Companies
Ensure proper communication with other Departments
Query management and issue resolution, in conjunction with the other teams of the Department
Represent the Transfer Agency Department in client meetings (Board meetings, Service Reviews, …)
Represent the Transfer Agency Department in internal committees, working groups
Maintain KPI and client logs
Implementations & Projects
Lead new (sub-)fund implementations, including prospectus review and process set-ups
Lead the implementation of new distributors
Participate in the change management process for existing funds, including log maintenance, follow-up and implementation
Write BRD (business requirement document)
Train the transfer agency teams on the new funds, processes
Lead fund events such as mailings, fund mergers, etc
Assist/take a leading role in the various departmental projects
Transaction processing, execution and settlement for AI and high value institutional funds
Assist Dealing team when needed with transaction processing, execution and settlement.
Completion of checklists, including end-of-day controls
Processes and procedures
Continuous focus to improve / automate processes
Maintain departmental procedures up-to-date
Perform function in line with the departmental procedures and Citi policies
Maintain the Fund and Distributor Operating Memoranda up-to-date
Take full ownership of the issue log for the clients in charge.
Minimum of 5 years relevant work experience
Basic KYC / AML knowledge
Understand capabilities of product internally/externally
Expertise in Transfer Agency
Exposure to projects with some external visibility
Develop product/industry/regional experience
Awareness of other products outside individuals Business Unit
Work under guidance from Seniors to contribute to new business organisation, transition development and execution
Perfect understanding of fund industry
In-depth understanding of fund regulations
Good working knowledge of Microsoft Office (Word, Excel, Access…)
Good working knowledge of TA system
Strong written, verbal and listening skills in English
Good command of at least one other language (i.e. French, German etc.)
Soft Skills and Behaviors
Strong interpersonal skills and sense of teamwork.
Able to deal staff across departments.
Strong presentation skills, be able to speak up.
Strong sense of initiative.
Lead by example, demonstrating integrity in decisions and actions.
Challenge the status quo and traditional thinking.
Committed to self-improvement.
Hold self and others accountable for results.
Put long-term interests above short-term gain and escalate issues when necessary.
Develop strategies that contribute to sustainable business growth.
Inspire creativity and communicate the need for change.
Demonstrate the desire and capacity to lead and influence.
Respect CITI Principles and Values by acting accordingly
Strong background (Min. BAC +4 or Master in Economics, Accounting, Finance, Management or other relevant field of studies or equivalent professional degree (CFA, CA…)
Minimum of 5 years work experience
Makes evaluative judgments based on the analysis of factual information.
Expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Leadership / Management
No supervisory responsibilities
A strong sense of initiative, creativity and ability to work independently
Attention to detail
Ability to meet reporting and project deadlines.
Understand the firm: people, roles and responsibilities.
Support organizational change and build relationships across the organization.
Set clear/measurable goals.
Collaborate with others and value diverse perspectives.
Influence decisions without having direct authority.
Prioritize effectively and make decisions in a timely manner
Impact and Accountability
Limited but direct impact on the business through the quality of the tasks/services provided.
Impact of the job holder is restricted to own job.
Job Family Group:Private Client Coverage
Job Family:Client Services
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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