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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

C10 - SBS role Bangalore/ Pune / Chennai

Job Req ID 21323523 Location(s) Bengaluru, India; Pune, India Job Category Decision Management
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  • As an Analyst you would be responsible to

  • Team analyzes millions of customer level transactions using various data analytics techniques to unlock opportunities for our clients in meeting their financial needs and creating economic value for the bank.

  • Customer lifecycle management: Design and implement strategies to improve customer experience and drive revenue, spanning across all 3 stages of customer lifecycle – acquisition, ECM and Retention

  • Offer optimization: Design, test and implement innovative and customer-centric offers tailored to drive customer delight and grow engagement

  • Digital: Trace customer’s digital journey with Citi, design strategies to make digital experience more engaging and drive revenue through digital channels

  • Revenue/Financial forecasting: Design, maintain and enhance P&L forecasting for all products & portfolios, ensure strict adherence to accounting standards and accurate forecasting techniques to help product managers plan better

What’s expected from you?

As a Business Analytics Analyst 2, we are seeking an experienced analytics candidate who should be able to perform below behaviors in their day to day role:  

  • Client Obsession – Create client centric analytic solution to business problems. Individual should be able to have a holistic view of multiple businesses and develop analytics solutions accordingly.

  • Analytic Project Execution – Deliver multiple and complex analytic projects. This would require an understanding of business context, conversion of business problems in modeling, and implementing such solutions to create economic value.

  • Statistical mind set – Proficiency in basic statistics, hypothesis testing, segmentation and predictive modeling.

  • Stakeholder Management: Exposure to handling multiple stakeholders across various functions and regions.  

  • Presentation Skills : Delivering high class presentation to deliver the thoughts, the solutions or  the problem for business stakeholders and senior management

  • Project Management – Should have skillset to manage project in terms of creating project plan, assigning responsibilities, and ensuring appropriate communication

  • Ability to coach and mentor juniors

  • Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.

Skillsets you should possess

  • Skillsets: SAS, Python, Hive

  • Analytics experience in Financial Services industry in Marketing/ Digital/ Customer experience areas

  • Familiarity with Credit cards and Banking business

  • Experience in usage of different analytical techniques, like segmentation, predictive modeling, time series forecasting, hypothesis testing, optimization etc.

  • Experience in working with data from different sources & of different complexity

Basic Qualifications

  • Bachelor’s Degree with 3 years of experience in data analytics, or Master’s Degree with 2 years of experience in data analytics

  • Hands-on experience in SAS, Python, Hive.

  • Strong background in Statistical Analysis.

  • Experience in working on Credit Cards and Retail Banking products

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Job Family Group:

Decision Management

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Job Family:

Business Analysis

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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