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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Operational Risk Monitoring Officer - ICM

Job Req ID 22580640 Location(s) Belfast, United Kingdom Job Category Risk Management
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Citi Overview:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

Job Description:

Citi continues to enhance its business control and governance framework by building out Institutional Credit Management (ICM), a new function in the 1st Line of Defence, to house and consistently manage Credit Risk activities performed across its Institutional Client Group organisation.

Institutional Credit Management (ICM) was established with the objective to provide an integrated “end-to-end” credit underwriting, identification, measurement, management and monitoring for wholesale credit businesses across the enterprise. Its formation was an outcome of the Wholesale Credit Risk Program, an ongoing strategic initiative across the 1st and 2nd lines of defence, shaping ICM’s Target Operating Model. Currently ICM has a footprint in over 40 countries.

This role will report into the In-Business Central Controls & Enhancements Monitoring and Reporting Lead in ICM and will focus on performing ongoing control monitoring and independent control testing.

The Central Controls & Enhancements team owns all supervisory and conduct metrics for the department and is tasked with the identification of best practices and processes, the integration / centralisation of controls across legacy organisations, analyses and implementation of enhancements, process flow mapping and maintenance, and coordination with other ICG Controls teams.

This is an exciting opportunity for a practically minded professional with a solid understanding of credit risk controls and a keen interest to make a difference in a fast-paced environment. The role will is an excellent opportunity to learn the foundation of ICM and provide an introduction to other attributes for growth within the organization.  

The incumbent will be working closely with the ICM business units and controls sub-teams, second line control teams across locations, Business Managers, as well as partner areas such as Operations and Technology.

Key responsibilities include:

  • Plans, tests and monitors key controls which have been identified for each product line and document results / reports on findings
  • Works with a geographically dispersed team of resources to perform control monitoring / testing
  • Ensures appropriate remedial actions are in place where deficiencies are identified; performs root cause analysis
  • Provides governance and oversight over ICM controls
  • Identification of best practices of controls
  • Identification and implementation of Business Control enhancements
  • Additional duties as assigned


  • Highly intellectual in character requiring exercise of discretion and judgment
  • Excellent problem-solving abilities
  • Results orientated
  • Must be flexible to adapt to the changing needs of the organization during the different phases of Citi’s Transformation
  • Ability to collaborate with others to achieve business objectives
  • Capability to work with multi-disciplinary teams from different regions
  • Ability to communicate effectively with management and cross functional organizations

Other Qualifications:

  • Bachelor’s degree / University degree or equivalent experience
  • Experience in internal operation audit role or equivalent experience with controls is a plus
  • Proven experience in independently handling enhancement projects and interacting with teams across all lines of defence globally
  • Understanding of the Risk & Control disciplines, standards and associated gold source systems (Citi Risk & Control, Records Management Governance Tool, Document Management System)
  • Must be a self-starter, flexible, innovative, and adaptive
  • Proven ability to work in high-pressure, time-sensitive environment
  • Ability to work collaboratively and independently, ability to navigate a complex organization
  • A proactive and “no surprises” approach in communicating issues
  • Excellent written and verbal communication skills
  • Superb Presentation skills – in person and via video/phone  
  • Strong Excel & PowerPoint skills

What we Offer:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights to our core benefits include:

  • Award winning pension
  • On-site health services
  • Private medical insurance packages to suit your personal circumstances
  • Paid parental leave
  • Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

  • We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together. 


Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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