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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

HR Transformation Workforce Planning Business Analyst

Job Req ID 21410969 Primary Location Belfast, United Kingdom; Tampa, Florida Job Category Human Resources
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Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

We are looking for a Business Analyst to join the Workforce Planning Initiative under the Accountability, Culture and Talent (ACT) Transformation Program Group.

Workforce Planning is a newly created function under HR focused on ensuring Citi has the right number of people, with the right skills in the optimal organization structure and has four key pillars to deliver its strategy: (1) Staffing Capacity, (2) Organization Design and Effectiveness (including skill adequacy), (3) Program Management, (4) Business Management/Operations.

The Business Analyst role is part of the Business Management/Operations team focused on establishing the operational excellence of the Workforce Planning function, driving regulatory response, board and executive presentations, data and reporting strategy, success measurement and team culture and communications.

This role will require developing solutions to meet business objectives and operating with an ownership mindset across the broader set of project deliverables and cross-initiative tasks. The ideal candidate should be an excellent communicator and problem solver with strong organizational skills and the ability to navigate our global organization across cultures and geographies.


  • Support the Initiative head and team leads in formulating and setting strategic direction for the processes, and frameworks that support on-going operation of the Workforce Planning function

  • Assist in drafting policies, procedures, process maps and documentation standards as required for the successful build of the function

  • Conduct research and industry benchmarking to identify best practices for workforce planning, and propose actions to design and implement the RACI and engagement model of the function

  • Partner across Workforce Planning function to define, document, and implement standardized processes and procedures to support a mature, repeatable, sustained control environment

  • Presentation of strategy and/or execution related information to senior leadership

  • Provide end-to-end project management of special projects, and maintain a disciplined follow up and tracking approach for any open items

  • Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly

  • Prepare meeting agendas and materials, draft talking points for senior and regulatory meetings, and document key decisions and follow up actions

  • Design and provide day-to-day support to management in the form of ad hoc analysis, stretch assignments as needed

  • Build strong relationships with partners across HR including HR Advisors, Talent Acquisition, Learning & Development, HR Control & Compliance, HR Regulatory Engagement team, as well as with stakeholders across Internal Audit and businesses


  • Bachelor’s/University degree or equivalent experience in HR/Finance/Business

  • Demonstrated relevant experience in Consulting or Project/Program delivery

  • Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge

  • Ability to analyze data and prepare reports/ recommendations supported by strong analytical and critical thinking skills

  • Ability to drive execution and connect the dots across multiple pieces of work

  • Excellent interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations.

  • Advanced proficiency in PowerPoint and Excel

  • Excellent oral and written communication skills and ability to facilitate discussions

  • Familiarity with Lean principles, such as Process and value stream mapping, and Kaizen, is a plus

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

  • 23 days paid annual leave

  • Award winning pension scheme,

  • Life assurance and

  • Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.


Job Family Group:

Human Resources


Job Family:

Talent, Development, Learning & Diversity


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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