HR Generalist Senior (Hybrid)

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

Team Overview

At Citi HR Professional Services (HRPS), you will have the opportunity to work in a dynamic, global and multi-cultural organisation.  Our mission is to empower managers to build high performing teams, leverage our processes and technology to achieve best practice and foster a culture that champions collaboration and excellence.  The HR Generalist role will support managers on a variety of people priorities and will provide the opportunity to get involved in a wide range of generalist activities.

Role Overview 

As a member of the HR Professional Services Team you will deliver end to end HR processes and procedures for your internal client groups in the UK and Ireland Franchises.  As well as engaging stakeholders in the UK and Ireland, you will act as the first point of contact for Managers across countries in Western Europe, whilst engaging with local  country HR partners to collaborate on the best solutions to a range of people matters. 

Key Responsibilities

• Partner with leadership teams and people managers to tailor and execute the people strategy for your client groups providing proactive solutions and support

• Work with managers to ensure the effective & seamless delivery of end-to-end HR processes including all annual cycle activities

• Provide advice and guidance to managers on a wide range of Employee Relations matters including conduct, absence and performance issues. Advise business leaders and people managers on opportunities and risks relating to management actions across the ER landscape

• Support managers and employees in resolving informal workplace issues and complaints and support the delivery of disciplinary action in line with the company’s global Discipline policy

• Develop strong working relationships with key HR partners including Reward & Mobility, Employee Relations, Talent Acquisition and Talent, Learning & Diversity.  Leverage these relationships to help ensure the efficient delivery of HR processes and initiatives to your client group

• Support managers in developing and delivering proactive people initiatives to improve employee engagement, career progression, development and diversity & inclusion

• Coach people managers to increase their capability in managing performance of their teams ensuring that development and career plans are in place and under performance is addressed

• Partner with global and regional compensation specialists and HR colleagues to support an efficient and coordinated annual year end compensation process

• Lead and implement change management activity required to support ongoing business growth ensuring adherence to any regulatory requirements

Skills and Experience

• Experience in an HR Generalist/HR Business Partner role

• Good understanding of GB and Northern Ireland employment law, policies & systems

• Knowledge and experience of sound HR practice

• Strong ability to manage and mitigate risk

• Commercial awareness and a solid understanding of how HR adds value to the business

• Excellent communication skills and ability to communicate and partner with individuals at all levels within the organisation

• Demonstrable problem solving skills and solutions focused

• High tolerance for dealing with ambiguity and on-going change

• Resilient under pressure and self-motivated in a fast paced and demanding environment.

• Strong organisational skills: organise and drive personal work flow and follow-up to completion.

• Proficient in the use of HR systems, preferably Workday

• Proficient in Microsoft Word, Excel and PowerPoint.

Qualifications

• Degree in Business, Human Resources Management or related discipline.

• Professionally qualified (CIPD) or equivalent work experience.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What we Offer

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Highlights to our core benefits include:

• Award winning pension

• On-site health services

• Private medical insurance packages to suit your personal circumstances

• Paid parental leave

• Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

• 3 days working in office, 2 days working from home.

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.