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Futures Operations Manager (Fixed Term Contract)

Belfast, United Kingdom

Overview

Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

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Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity.

  • Analytical 10
  • Adaptable 8
  • Logical 9
  • Quick-thinking 9
  • Multi-tasker 8
  • Efficient 10

Additional Traits

  • Deadline-oriented
  • Communicator
  • Detail-oriented
  • Relationship expertise
  • Problem-solver
  • Organized
  • Goal-oriented
  • Productive

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Success Stories

Get inspired and hear what employees who work in Operations have to say about Citi.

Fiona

Cash and Trade processing Group Manager (SVP)

Length Working at Citi: 12 years

Can you tell me a bit about yourself and your background?

I started my journey at Citi 12 years ago. I joined as a Team Lead of 6 people in the FX Department and from there I worked to build my career, I am still in FX as an SVP with oversight of the wider department.

What do you do at Citi?

I am responsible for the oversight and BAU of the various functions we have within FX, Confirmations, Settlements and Post Settlements. We service the Global FX/MM/Options Businesses across multiple Legal Vehicles. My main area of focus is Risk and Control and People Development.

How does your role/department impact the larger organization?

FX is a key partner to the various Products Citi support and we are key to the liquidity in the Global Markets.

How did you begin a career in your field?

Having worked in a Cash Office, and then in a Bank, I enjoyed Financial Services and that led me to Citi.

What does your day-to-day job entail and what do you like most about it?

My day is always busy between calls, dealing with queries from staff, our internal partners and often from the clients we support. I spend a lot of time focusing on Risk and Control, given the high volumes of transactions we do on a daily basis.

What is the best part about your work environment?

The teamwork and comradery we have within FX. We work hard but we have fun while we do it.

What do you enjoy most about your role?

For me it is the people I work with, they are a very talented, dedicated group who work collectively to achieve our goals. They are the reason I have remained in FX for so long.

What skill set does someone working in this kind of area need?

Ability to communicate effectively, teamwork, attention to detail, client service skills, adaptability and resilience.

What advice would you give to someone looking to break into a career in your field?

Be prepared to work hard and adapt to change.

Where can a career at Citi take you?

A career in Citi can take you wherever you want to go if you are prepared to work hard and take on roles/tasks that take you from your comfort zone.

What makes Citi a good place to work?

Citi has great benefits but more importantly a great community and people to work with.

Define what success means to you.

For me feeling like you have made a difference and achieved something at the end of each day.

Gareth

KYC Analyst

Length Working at Citi: 1 Year

Can you tell me a bit about yourself and your background?

I am from Northern Ireland but have spent a lot of time travelling, spending summers in Eastern Europe, Canada and Central America during my time at University. I joined the Citi Belfast Operations Graduate program after completing my Master’s in International Business Law, which kindled my interest in the Investment Banking sector and inspired a desire to join a firm with global reach. Outside of work, I am a keen (but not very talented) guitarist, book-worm and love going on road trips when I can.

What do you do at Citi?

I work for the KYC (Know Your Client) team which is part of the Information Services Group, which provides services to Citi’s institutional client base. KYC is primarily concerned with keeping the bank safe from the risk of money laundering and reputational risk, in tandem with meeting the requirements of our regulators. My role focuses primarily in the “refresh” department which ensures that client data is appropriately kept up to date in accordance with internal Citi policy and in-line with regulatory changes, but I am also part of remediation projects within the broader KYC sphere.

How does your role/department impact the larger organization?

My role sits closely between the investor sales department who manage client relationships, obtaining relevant regulatory information; and AML/compliance advisory teams who are at the forefront of mitigating business risk. Our role engages with a variety of stakeholders including our clients – by conducting due diligence, we can minimize the administrative burden for our whilst satisfying all necessary regulatory requirements across multiple jurisdictions.

How did you begin a career in your field?

My Master’s program focused largely on the legal contexts that multinational firms encounter and the challenges in navigating this. Major regulatory changes are defining features of the regulatory landscape Citi is a part of.

What does your day-to-day job entail and what do you like most about it?

My current role is very cross-disciplinary and no two days are the same. We liaise within our team, adhering to the processes of our department, receiving advisement from compliance/AML teams, engaging with data management teams and investor sales. My team is often a part of training for and implementing regulatory changes from across the world.

What is the best part about your work environment?

Collaboration , focus on innovation and the cross-disciplinary nature of my role makes no two days the same, and constantly shows the progression of the firm to meet client needs.

What do you enjoy most about your role?

Things are constantly changing. KYC is a very dynamic role, as regulatory requirements adapt and change, we as an organization must adapt with them. These changes allow people of all levels to be a part of innovating and streamlining our processes to be a more efficient and effective, all in the interest of providing the best experience for our clients.

What skill set does someone working in this kind of area need?

Attention to detail, a willingness to adapt and commitment to delivering results. Anyone who is dedicated and focused would fit well into this ever-changing department.

What advice would you give to someone looking to break into a career in your field?

The best thing you can have in your early career is have a good attitude and an eagerness to learn. The steepest learning curve comes at the beginning, so your approach to the challenges is what will aid you in navigating the early days.

Where can a career at Citi take you?

The sky truly is the limit. A career with Citi is dependent on the interests and ambitions of the candidate. If you have the drive to progress or your interests expand across different departments, Citi is an excellent place to facilitate this growth and movement.

What makes Citi a good place to work?

The truly global nature of my day-to-day is exciting, I can be communicating with Hong Kong in the morning, Germany in the middle of the day and New York in the afternoon. All of this makes you feel part of a bigger picture which is oriented towards gaining the best results for Citi’s clients. Additionally, Citi is very committed to the growth and development of their workforce, I have been with Citi for 1 year and have completed the first level of the Chartered Institute of Securities and Investment exams, and I am scheduled to complete the next level exams later in 2020.

Define what success means to you

Success is multi-faceted, for me, success is the balance of pursuing excellence in your daily role, with the drive and commitment to progress in the business.

Liadáin

Middle Office Operations – Risk, Compliance and Governance Analyst

Length Working at Citi: 2 Years

Can you tell me a bit about yourself and your background?

I am from Dingle Co. Kerry which is a small town in the southwest of Ireland. I studied Business Studies for my Bachelor’s Degree in Dublin, and also undertook a Diploma in Financial Trading. This led me into my career at Citi through joining the Graduate Programme. I love being busy and active so I try to fill my days as much as I can whether that’s studying a new course, broadening my knowledge and skillset or keeping fit after work.

What do you do at Citi?

I work in the Over The Counter Trades Middle Office department which forms part of the Middle Office Operations group within the wider Security & Issuer Services division. My role within the department is to help manage and coordinate all initiatives that impact the functional teams from an operational risk, compliance and governance perspective. These tasks include, but are not limited to, audit preparation (internal, SOC1, client), due diligence visits, End User Computing management, issue / cap closures and procedural updates. I ensure the department’s control framework and associated documentation is to a high standard.

How does your role/department impact the larger organization?

Citi’s clients, predominantly large Asset Managers, outsource a number of middle and back office services to Citi for any Over The Counter Trades Derivatives holdings within their portfolios. My principal responsibility is to ensure the department’s control framework and associated documentation is to a high standard.

How did you begin a career in your field?

I came through Citi’s Graduate Programme. After 18 months working at Citi, I applied internally for the role in the Over The Counter Trades Middle Office department.

What is the best part about your work environment?

Citi has a positive working environment that encourages employees to progress and grow within Citi. You are encouraged to apply yourself outside of your day to day role, to communicate and collaborate on projects with other teams. Citi recognizes you for your hard work with Citi Awards and Recognitions.

What do you enjoy most about your role?

There is a great degree of teamwork and communication within my team. We are encouraged to be innovative and express all our ideas no matter how small so we can always be the best for our clients.

What skill set does someone working in this kind of area need?

Understanding of a wide range of derivatives instruments and financial services. Excellent written and oral communication and a strong background in Risk and Control.

What advice would you give to someone looking to break into a career in your field?

The best way someone can learn is learning from others, broadening your knowledge, putting yourself out of your comfort zone and doing the best you can each day. Always look for new ways you can upskill no matter how small. The ones who succeed are the ones who challenge themselves day in, day out to learn something new. Your enthusiasm and attitude to learn and succeed will be valuable for any department. In summary, you must have the right attitude to make it happen.

Where can a career at Citi take you?

Starting your career in Citi at entry level, you have the opportunity to discover and shadow many different roles and departments that you may find better suited to you then you were previously aware of. As Citi is a global bank, you have the possibility to apply internally to another role globally.

What makes Citi a good place to work?

Citi values employee’s professional growth. Employees are encouraged to be innovative and to express ideas to management or through an idea databases. Citi recognizes you for your hard work and for taking on projects or applying yourself outside of your day to day role. I received 2 Citi awards and recognitions all within my first year at Citi. Taking on projects outside of your daily role not only expands your network but also your skills and experience.

Define what success means to you

Doing the best you can in every task each day.

Benefits

Citi offers a variety of benefits and resources to help you live well. Use them to invest in yourself, including your health, future, and well-being. Living well is about more than good physical health. It's about your financial well-being, too. That's why we offer a variety of resources to help you save and be well in all aspects of your life.

  • Healthcare

    Your Citi health benefits are a valuable part of the rewards of working at Citi. Specific coverage varies by country.

  • Insurance

    Citi provides a basic level of life insurance coverage, as well as the opportunity to enroll in additional coverage.

  • Retirement Savings

    Citi’s retirement programs enable you to make a plan for retirement and support you in achieving your savings goals.

  • Well-being

    Your Citi benefits include programs intended to help you improve your health and reduce healthcare costs.

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Responsibilities

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Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Team/Function Overview

The Treasury and Funding function is responsible for the timely settlement of cash and collateral margin to and from CCPs, brokers and affiliates for ETD and OTC products, prompt reconciliation of the same and the monitoring of collateral flows.

Role / Position Overview

The team are seeking a Treasury and Funding Manager who will be responsible for the daily margins processing and managing the funding flows to support that.  The role will demand a focus on control to ensure operational risk is kept to a minimum, the changing regulatory environment, the evolving product offering and a growing client base.

Please note this is a fixed term contract to cover maternity leave

Key Responsibilities:

  • Timely settlement of cash and collateral margin to and from CCPs, brokers and Citi affiliates for ETD and OTC products;
  • Daily monitoring of operational balances;
  • Adherence to control, compliance, client asset requirements;
  • Adherence to Audit requirements
  • Ensuring cash reconciliation exceptions are resolved promptly appropriately.
  • Exception reporting and appropriate escalation of issues to Senior Management;
  • Ensuring processes and procedures are fully documents and reviewed regularly;
  • Supporting the delivery of efficiency and straight through processing (STP) initiatives, new product offerings and change;
  • Lead and develop the team with well-defined individual goals, encourage team working and develop an appropriate succession plan; and
  • Build effective working relationships with colleagues in Belfast, London, APAC and NAM.

Development Value:

  • Receive a six-month long training program in all aspects of their role and will have a mentor for the duration of their transition period
  • Exposure to all of the products supported by the FCC Operations group.
  • Develop stakeholder management competence at peer and senior manager level
  • Fully proficiency in the use of technology within own department
  • Enhancing communication and organizational skills. Meeting targets set within the group and interacting with a wide spectrum of people to achieve these skills.
  • Development of Project Management skills
  • Citi success depends on its people and their ability to develop and grow within the organisation.  FCC Operations support all employees to feel empowered to take responsibility for their own development.
  • Successful applicants for this role will have access to an extensive online learning resource.
  • Will have the opportunity to study for industry exams and FSA affiliate status.

Knowledge/Experience:

  • Knowledge of exchange traded derivatives (ETD) and Over the Counter (OTC) Derivatives (preferred);
  • Experience of payments processing, treasury or funding;
  • Experience of working within a regulated environment;
  • Experience in contributing to change projects, process improvements or efficiency programmes;

Skills:

  • Good Microsoft skills including Excel, Word and Outlook
  • Ability to communicate effectively facilitating interaction with clients, own team and operations management.  Ability to detail issues, in writing, in a clear, accurate and concise manner.
  • Analytical and Numerate proven ability to research and identify large and complex issues
  • Demonstrates sound judgement and professionalism in decision making/problem solving, escalating to supervisor as appropriate

Qualifications:

Mandatory

  • GSCE “A” Level standard or equivalent
  • Good numeric skills

Desirable

  • Industry exams e.g. FSA module exams or a full affiliate status

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Competencies

  • Planning and Organising
  • Attention to Detail
  • Risk Awareness
  • Communication
  • Teamwork / Collaboration
  • Relationship Building
  • Adaptability
  • Analytical
  • Resilience to, and an ability to work under pressure
  • Results/task orientated with excellent attention to detail
  • Risk Awareness and confidence to escalate
  • Adaptive to change

What we Offer

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

  • 23 days paid annual leave
  • Award winning pension scheme,
  • Life assurance and
  • Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB

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Time Type :Full time

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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