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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Business Consultant - Resource/Workforce Management

Job Req ID 21368997 Primary Location Belfast, United Kingdom; Tampa, Florida Job Category Business Strategy, Management & Administration
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Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Department Overview:

Internal Audit is a global organization of nearly 1500 professionals covering Citi's global businesses and service to clients and customers in over 160 countries.

Internal Audit (IA) have had a presence in Belfast CSC since 2016 – the team includes auditors and professional practices staff providing quality assurance and operational support.  The Resource Scheduling Team is responsible for contributing to the optimization of IA’s global staff, and currently comprises of 6 Resource Consultants at Assistant Vice President (AVP) level and a Senior Resource Manager at Vice President (VP) level.

Role Overview:

We currently have an opportunity for an experienced Business Associate from a workforce scheduling background at AVP level to joining the existing team.

The team have global responsibilities, working with senior management and audit teams to optimize IAs staffing model, identify operational efficiencies to drive seamless execution of the assurance plan. Each Resource Consultant is dedicated to an IA business unit led by an IA Executive Management member and is responsible for embedding the scheduling tool and associated processes into BAU activities. 

This is an excellent opportunity to gain in depth experience of a critical Citi global function, that interacts with all of Citi’s businesses units. IA support and encourages staff to utilise Citi’s flexible working approach, in addition to providing staff with the time, resources and opportunities to achieve their personal and career development goals.

Responsibilities include:

  • Responsible for maintaining and updating the resource scheduling tool Facilitate scheduling conversations with business managers and senior leaders
  • Understanding of Citigroup and IA priorities to collaborate within the IA Resource Management Team, to maximize resource sharing and ensure adequate audit plan delivery is timely

  • Collaborate with senior leaders to identify issues and to develop and execute action plans across all areas of our people strategy including diversity, individual and team development, performance management, rewards and recognition, and workforce planning to address short and long term needs/skill gaps

  • Understand IA to positively influence deployment decisions with goal of balancing workload, optimizing utilization, promoting flexibility, diversity initiatives, and providing broad-based experiences and developmental opportunities while balancing firm and client needs

  • Assist with staffing decisions while considering individual development needs, career interests, and broad-based experiences; 

  • Analyze scheduling data to identify trends, challenges and opportunities
  • Support strategic initiatives in relation to resource management

Development Value:
This position will provide exposure to senior level stakeholders and many countries throughout the world. You will also learn how the internal audit team functions as a business as well as being a critical part in determining resourcing needs across internal audit.


Experience in a related role with experience in business, human capital and resource management.


  • High level of proficiencyin Microsoft Office (Excel, PowerPoint, Word)


  • Analysis & Problem Solving: Identifies the key issues in situations, analyses the data, recognizes the root cause of problems and generates successful solutions 

  • Proactive & Initiative:  Self starting.  Seizes opportunities and acts upon them.  Controls events by making suggestions and proposing actions.  Completes tasks, projects and plans before being asked 

  • Building Relationships: Maintains good relationships with colleagues and builds strong professional networks.  Recognizes and understands the needs of others, aware of own personal style 

  • Innovation & Creativity: Creating new and imaginative approaches to work related issues.  Questions traditional approaches and demonstrates creativity in the generation of ideas and vision 

  • Communication Skills: Expresses ideas effectively using a range of communication styles, skills and processes 

  • Influencing & Persuasiveness: Influences, convinces or impresses others in a way that results in acceptance, agreement or behavioral change


  • BA/BS or equivalent preferred

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

  • 23 days paid annual leave

  • Award winning pension scheme,

  • Life assurance and

  • Private medical insurance with Bupa healthcare

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Administration


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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